Order Entry Specialist

Aston Carter•Memphis, TN

5d•$18 - $19•Onsite

About The Position

The Order Entry Specialist will provide essential support by managing inbound and outbound orders using our WMS and SAP systems. This role involves keeping customers updated on shipments through a daily On-Dock Report, scheduling inbound shipments, and performing various related tasks. The specialist will work on a specific customer account and communicate with clients via email and phone to process orders.

Requirements

Order processing and order entry experience, preferably in an industrial/3PL setting.
SAP experience required; Oracle or AS400 experience is also considered.
Experience with WMS systems and practices; TMS experience required.
Customer orientation with the ability to adapt and respond to different character types.
Excellent communication and presentation skills.
Ability to multitask, prioritize, and manage time effectively.

Nice To Haves

Proven customer support experience.
High school diploma or equivalent; a college degree is preferred.
Computer skills, including proficiency in Word and Excel.

Responsibilities

Post inbounds and outbound orders in the WMS and SAP systems.
Update customers on shipments through the daily On-Dock Report.
Schedule inbound shipments and perform related tasks.
Communicate with clients via email and phone for order processing.
Answer phones, check in drivers, and process all orders in the WMS system.
Collaborate with a team of Customer Service Representatives (CSRs) to process orders and manage inventory.
Maintain organized files and records of all schedules, BOLs, and other paperwork.
Respond to calls from other customers, handling approximately 30 calls/emails per day.
Enter order information into the system and provide the warehouse with client orders.