Order Entry Specialist

Parts Town • Fort Wayne, IN

10h • $39,048 - $44,917 • Hybrid

About The Position

As the fastest-growing distributor of restaurant equipment, HVAC and residential appliance parts, we like to do things a little differently. First, you need to understand and demonstrate our Core Values with safety being your first priority . That’s key. But we’re also looking for unique enthusiasm, high integrity, courage to embrace change…and if you know a few jokes, that puts you on the top of our list! Do you have a genius-level knowledge of original equipment manufacturer parts? If not, no problem! We’re more interested in passionate people with fresh ideas from different backgrounds. That’s what keeps us at the top of our game. We’re proud that our workplace has been recognized for its growth and innovation on the Inc. 5000 list 15 years in a row and the Crain’s Fast 50 list ten times. We are honored to be voted by our Chicagoland team as a Chicago Tribune Top Workplace for the last four years. If you’re ready to roll up your sleeves, go above and beyond and put your ambition to work, all while having some fun, let’s chat – Apply Today!
As the Order Entry Specialist (Internally known as Order Entry Enthusiasts), you will be essential to providing the best experiences to Parts Town’s customers. You will focus on providing dedicated support to our customers by entering orders submitted through Esker. You will also foster a team environment by partnering with your team mates to ensure orders are processed in a timely manner while ensuring accuracy.

Requirements

• You have a passion for making sure the customers have the right parts
• You have experience within the Esker platform and processing orders in a timely manner
• You go the extra mile and have an extremely high attention to detail and accuracy
• You thrive within a team atmosphere
• You have fantastic communication skills & you’re proficient in English (verbal and written)
• You have the ability to multi-task without sacrificing accuracy
• You display exceptional conflict resolution skills
• You have a quality, high speed internet connection at home
• You can work a schedule of M-F 12:00 PM - 9:00 PM (EST) / 11:00 AM - 8:00 PM (CST) with flexibility to adjust to different hours as needed

Responsibilities

• Provide support to a high volume of domestic customer orders through the Esker portal
• Process orders in a timely manner while focusing on accuracy throughout
• Communicate with customers via email to resolve any open issues in order to fully process their orders
• Partner with the Supervisor to identify customers eligible for Esker order automation
• Provide insight to your teammates on best practices and BU specific customer information

Benefits

• Parts Town Pride – check out our virtual tour and culture!
• Quarterly profit-sharing bonus
• Hybrid Work schedule
• Team member appreciation events and recognition programs
• Volunteer opportunities
• Monthly IT stipend
• Casual dress code
• On-demand pay options: Access your pay as you earn it, to cover unexpected or even everyday expenses
• All the traditional benefits like health insurance, 401k/401k match, employee assistance programs and time away – don’t worry, we’ve got you covered.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed