Order Entry Specialist (Remote)

VIPdesk Connect•Dayton, OH

8d•$16 - $16•Remote

About The Position

VIPdesk Connect is a certified B-Corp, women-owned corporation, and Best Workplace winner committed to team member happiness. At VIPdesk Connect, we are passionate about delivering âmore humanâ customer service. Our core values are central to how we do business. Thatâs why we have partnered with some of the worldâs best iconic brands to provide an elevated customer experience. The Order Entry Specialist is responsible for accurately entering and managing retail customer orders within company systems. This role supports daily operations by ensuring order details are complete, accurate, and processed within established timelines. Working in a fast-paced, deadline-driven environment, this role reviews incoming orders, determines order type and priority, and enters orders into the appropriate systems. The role also includes identifying and resolving discrepancies and working with internal teams to keep orders moving efficiently. Success requires strong attention to detail, consistency, and the ability to manage high-volume work while maintaining accuracy and quality. This is a remote, work-at-home position.

Requirements

High School Diploma or equivalent required
2+ years of data or order entry experience required
Strong typing skills with a focus on speed and accuracy
Experience working in Microsoft Excel or Google Sheets
Strong attention to detail with the ability to identify errors and inconsistencies
Ability to manage multiple tasks, prioritize effectively, and meet deadlines
Strong communication skills with the ability to work both independently and collaboratively
A home-office environment that is ergonomically sound and conducive to taking customer calls, internet connection, USB wired headset, DUAL monitors, router, modem, webcam, and a computer system that meets VIPdesk Connect policies and maintenance requirements, including system upgrades as applicable, which may change over time
Currently reside in AR, AZ, FL, GA, IN, KY, MD, NC, NM, NV, OH, SC, TN, TX, UT, VA, or WI

Nice To Haves

Experience with retail order entry, including multi-line orders and size scale management
Experience working within order management systems
Experience with AS400 and Zendesk preferred
Experience working within SLA-driven or high-volume environments

Responsibilities

Review incoming order submissions and determine appropriate order type and system routing
Assess order priority based on defined SLAs and business requirements
Accurately enter and update orders in the appropriate systems (ERP, order management systems, AS400)
Review order details (SKUs, pricing, quantities, size breakdowns) to ensure accuracy and resolve any discrepancies
Manage high-volume order entry while meeting SLAs and turnaround expectations
Maintain accurate records of order activity and follow up on incomplete or pending orders
Follow established processes, documentation standards, and system workflows
Reach out to appropriate teams to resolve incomplete or incorrect order information
Communicate effectively to ensure timely resolution of order-related issues
Provide updates on order status as needed
Work with team members and leadership to ensure orders are processed accurately and on time