Sales Support Order Entry
Radwell International•Willingboro Township, NJ
•$25•Onsite
About The Position
The Sales Support Order Entry role is responsible for handling inbound customer calls for order placement and providing order entry and administrative support. This position operates in a call‑center and customer support environment and does not involve outbound selling or independent sales activity. The primary focus is supporting customers through accurate order entry, system updates, and responsive communication.
Requirements
- Ability to understand the Radwell sales and order fulfillment cycle
- Strong computer skills with the ability to learn and work within Radwell systems
- Strong computer proficiency
- Proficiency using email and the internet
- Ability to multi‑task
- Ability to work in a fast‑paced call‑center environment
- Attention to detail
- Problem‑solving abilities
- Strong communication skills
- Previous experience in order entry, call‑center support, customer service, or sales support is helpful
Responsibilities
- Answer inbound phone calls from customers placing orders
- Accurately enter orders into the order entry system
- Validate and update customer information in P21 as needed
- Confirm all orders in writing through the P21 system
- Correspond with customers via phone and email
- Communicate with manufacturers regarding obsolete parts and relay updates to customers
- Source products and pricing for manufacturers not currently supplied by Radwell when required
- Audit and update part number information within Radwell systems (Spectrum)
- Attach marketing and product information to customer correspondence
- Enter quotations and orders into sales order processing systems
- Build new customer accounts in Radwell systems
- Perform product and price maintenance in PriceTool, Spectrum, and related systems
- Assist with database cleanup and ongoing system maintenance
- Follow management direction and obtain approval for all pricing prior to quoting customers
- Assist with inbound phone coverage by picking up customers on hold when needed
- Perform other duties, tasks, or work as assigned
Benefits
- Medical, dental, and vision coverage starting Day 1 of employment
- 15 PTO days
- Paid company holidays
- Company‑paid short‑term and long‑term disability
- Company‑paid life insurance
- 401(k) with company matching
- Free onsite gym
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
251-500 employees
