Sales Support Specialist I – Intl. Business

BendPak Inc • Agoura Hills, CA

2d • $28 - $32 • Onsite

About The Position

The Sales Support Specialist I position requires close collaboration with external partners and internal teams to ensure efficient end-to-end export processes. The ideal candidate will possess excellent organizational skills and a focus on delivering exceptional customer service. You will interact with international distributors and customers to provide and process information in response to inquiries, concerns and requests about orders, products, services, availability, tracking, logistics and shipping. The Sales Support Specialist I will be responsible for entering customer quotes and orders for products and parts into our ERP system. You will provide follow-up of orders, such as verifying the availability of product, arranging export logistics and documentation and ensures we meet our export compliance procedures.

Requirements

• High school diploma or equivalent required; Associate's or Bachelor's degree in Business Administration, International Relations, or related field preferred.
• Proven experience in administrative or sales support roles, preferably in an international business environment.
• Familiarity with international shipping processes, customs regulations, and export documentation is a plus.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and experience with CRM systems.
• Strong communication skills in English, both written and verbal. Proficiency in additional languages is highly advantageous.
• Excellent organizational skills and attention to detail to ensure accurate order processing and documentation.
• Ability to multitask and work efficiently in a fast-paced, deadline-driven environment.
• Cultural sensitivity and adaptability to work effectively with clients and colleagues from diverse backgrounds.
• Strong problem-solving skills and a proactive attitude to address challenges and seize opportunities.
• Strong interpersonal skills and the ability to build and maintain positive relationships with internal teams and external partners.

Nice To Haves

• Associate's or Bachelor's degree in Business Administration, International Relations, or related field
• Familiarity with international shipping processes, customs regulations, and export documentation
• Proficiency in additional languages

Responsibilities

• Process international sales orders, ensuring accuracy and timeliness in data entry. Collaborate with various departments to fulfill orders and track their progress through to delivery.
• Prepare and review required documentation for international shipments, including invoices, customs paperwork, certificates of origin, and other relevant paperwork to ensure compliance with international regulations.
• Serve as a primary point of contact for international clients, distributors, and partners. Respond promptly to inquiries, provide product information, and address any issues or concerns to enhance customer satisfaction.
• Assist in coordinating shipments, including arranging transportation, liaising with shipping carriers, and tracking deliveries to ensure timely and accurate arrival of products.
• Provide support to the international sales team by generating sales reports, analyzing data, and identifying trends and opportunities for growth in various markets.
• Maintain accurate and up-to-date customer and sales data in CRM systems and databases. Assist in creating and updating sales forecasts and market analyses.
• Conduct research on international markets, competitors, and industry trends to support the development of effective sales strategies and identify potential new business opportunities.
• Perform various administrative tasks as needed.
• Other tasks and duties as assigned by management.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED