Business Banking & Consumer Support Specialist I

M&T Bank•Getzville, NY

11d•$18 - $28•Onsite

About The Position

Provide operations support to various areas of Business Banking and Consumer Collections. Perform data-entry, and system maintenance, so that the supported team has the most up-to-date information on accounts. This position has no customer contact or direct contact with attorneys; mostly email correspondence with attorneys and/or other external vendors.

Requirements

High School diploma/GED plus 1 year related experience.
Proficient PC skills including word processing, spreadsheet and email software.

Nice To Haves

Associate’s degree.
Knowledge of M&T Bank systems.

Responsibilities

Perform data entry of various types of information, and from multiple sources (e.g., invoices, settlements); receive and verify accuracy of documents (e.g., titles).
Prepare/mail letters to attorney/trustee, customers, vendors or other third parties.
Process debt validations; create up to three response letters to customers disputing responsibility for a loan, along with providing documentation of the debt and track status.
Prepare Reaffirmation Agreements with supporting documents and mail to attorneys.
Prepare Proof of Claims (POC’s) for submission, including supporting documentation.
Assist in creating payment coupons and G/L tickets from trustee disbursements, arranging overpayments to be sent to trustee.
Prepare attorney referrals and assign to designated attorney.
Assigns matter number to case in preparation for billing/payment.
Contact outside vendors (e.g., insurance companies) to gather and/or provide information on accounts.
Prepare, send and track claim forms.
Perform skip tracing.
Prepare ticket work to allocate funds received, to ensure payment of expenses.
Adhere to applicable compliance/operational risk controls in accordance with Company or regulatory standards and policies.
Promote an environment that supports belonging and reflects the M&T Bank brand.
Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.
Complete other related duties as assigned.