Sales Support Representative - 1st Shift (Hybrid)

Stryker • Portage, MI

9d • $22 - $29 • Hybrid

About The Position

This is a Sales Support Representative position, strictly for sales support and not a sales representative role. The role involves working directly with Stryker Medical Account Managers to ensure complete customer satisfaction. Responsibilities include capital order entry, scheduling, and order management from conversion to delivery to the customer. The position requires providing prompt, quality service and support to sales regions in areas such as order entry, converting, order management, temp requests, weld warranty replacements, sample orders, and troubleshooting order inquiries. Effective communication with sales reps, regional managers, and other internal teams is essential. The role also involves answering incoming Account Manager calls and emails, relaying communication between customers/sales force and internal teams regarding order management and scheduled delivery dates, and following a standardized order entry process for 100% accuracy. Record-keeping, adherence to company policies and regulatory procedures, and fostering teamwork are also key aspects of the role.

Requirements

• High school diploma or equivalent
• Two (2) years related work experience

Nice To Haves

• Experience in SAP, Salesforce
• Account management, customer service experience

Responsibilities

• Responsible for total customer and sales representative satisfaction in order management
• Provide (2-3) sales regions with prompt, quality service and support in a variety of areas including, but not limited to order entry, converting, order management (date matching, expedites), temp requests, weld warranty replacements, sample orders, and troubleshooting various order inquiries
• Effectively communicate with sales reps, regional managers, and other teams/departments (IBP, Schedulers, AR, Service Parts, Marketing)
• Answer incoming Account Manager calls and emails
• Accountable for the relaying of all communication from customers and sales force to internal teams related to order management and/or the manipulation to the scheduled deliver dates of capital equipment
• Follow a standardized order entry process to ensure 100% accuracy for all orders (as defined by the company) that are submitted via phone, electronically or by fax
• Accountable for all record-keeping as appropriate and in accordance with Stryker specifications
• Abide by company, departmental policies, and regulatory procedures, identifying and recording all productivity issues or concerns to help root cause problems
• Build relationships and fosters teamwork with fellow team members, leadership, and individuals within other departments

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED