Customer Service Representative (Hybrid) - 1st Shift

Stryker • Wood Dale, IL

1d • $21 - $29 • Hybrid

About The Position

As a Customer Service Representative, you will provide customer services relating to sales, sales promotions, installations and communications. You will provide phone support for inquiries from sales and healthcare professionals, engage, interact, and respond in a prompt, accurate, courteous and poised manner to encourage positive business relationships with internal and external customers. You will also provide feedback and suggestions to improve service levels, internal processes and customer support methodology, and support the Sales Department by providing answers to questions generated by telephone, e-mails and fax, researching responses with sales. Additionally, you will keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken. You will determine charges for product requests/usage, collaborate with Accounts Receivable on invoice disputes/discrepancies, and take appropriate action required to resolve disputes. You will maintain customer pricing in systems of record, including entering contracts as required, and implement and support Quality initiatives throughout the Customer Service workflow. You will also implement procedures to maintain accurate inventory records in the ERP system through proper billing and replenishment processes and provide support beyond standard hours as needed if call volume and/or workload require additional time.

Requirements

• High School Diploma or GED
• Two (2) years’ relevant work experience
• Minimum 50 WPM typing speed
• Ideal candidate resides within 1 hour of Wood Dale, IL location

Nice To Haves

• Experience as account representative
• Experience with ERP, CRM, SAP systems
• Hospital or medical field experience
• Hospital purchasing experience

Responsibilities

• Provide customer services relating to sales, sales promotions, installations and communications.
• Provide phone support for inquiries from sales and healthcare professionals.
• Engage, interact, and respond in a prompt, accurate, courteous and poised manner to encourage positive business relationships with internal and external customers.
• Provide feedback and suggestions to improve service levels, internal processes and customer support methodology.
• Support Sales Department by providing answers to questions generated by telephone, e-mails and fax. Researches responses with sales.
• Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.
• Determine charges for product requests / usage, collaborate with Accounts Receivable on invoice disputes / discrepancies, take appropriate action required to resolve dispute.
• Maintain customer pricing in systems of record, including entering contracts as required.
• Implement and support Quality initiatives throughout Customer Service workflow.
• Implement procedures to maintain accurate inventory records in the ERP system through proper billing and replenishment processes.
• Provide support beyond standard hours as needed if call volume and/or workload require additional time.

Benefits

• Stryker Corporation is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status. Stryker is an EO employer – M/F/Veteran/Disability.
• Stryker Corporation will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED