Sales Support Representative - Waterworks
About The Position
Ferguson is hiring Sales Support Representatives who are ready to help customers, solve problems, and learn the business from the ground up. This role provides support to the sales team in various tasks such as outlining project tasks and timelines, prospecting for new leads, and handling customer inquiries. The position involves assisting in the development of sales proposals, contracts, and other documentation required for closing deals. It also supports sales projects and initiatives by coordinating tasks, tracking progress, and ensuring timely completion of deliverables. The representative will interact with customers to understand their needs, address inquiries, and provide information about products or services, while also capturing feedback to identify areas for improvement. The role requires taking the initiative to learn new sales techniques, tools, and technologies. Responsibilities include coordinating deliveries on behalf of customers, answering sales calls for general information, and addressing customer concerns. A key aspect of the role involves the ability to effectively use a customer relationship management (CRM) system and phone system. Responsibilities also include training and working in the warehouse, pipe yard, and at the sales counter.
Requirements
- Exhibit a strong desire to be in a sales-focused role, and to learn about products, services, sales technologies, and processes at Ferguson
- Innately self-motivated with a consistent track record of driving results
- Possess a natural penchant for assisting customers and addressing their needs effectively
- Demonstrate an ability to be flexible and open to change
Nice To Haves
- Previous professional experiences or internships in Sales, preferred
Responsibilities
- Provide support to the sales team in various tasks such as outlining project tasks and timelines, prospecting for new leads, and handling customer inquiries
- Assist in the development of sales proposals, contracts, and other documentation required for closing deals
- Support sales projects and initiatives by coordinating tasks, tracking progress, and ensuring timely completion of deliverables
- Interact with customers to understand their needs, address inquiries, and provide information about products or services
- Capture feedback from customers to identify areas for improvement and enhance the overall customer experience
- Take the initiative to learn new sales techniques, tools, and technologies that can contribute to your success in the role
- Coordinate deliveries on behalf of customers.
- Answer sales calls for general information, addressing and resolving customer concerns or questions.
- Ability to effectively use customer relationship management (CRM) system and phone system.
- Responsibilities include training and working in the warehouse, pipe yard and at the sales counter
Benefits
- health
- dental
- vision
- paid time off
- life insurance
- 401(k) with a company match
- mental health coverage
- gender affirming and family building benefits
- paid parental leave
- associate discounts
- community involvement opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
