Sales Support Representative - Hybrid - Pay Starting at $21.58/hr

Stryker • Portage, MI

14d • Hybrid

About The Position

This role involves providing essential support to the sales department and ensuring smooth order processing and customer service operations. The Sales Support Representative will handle order entry, provide phone support for sales and healthcare professionals, and maintain accurate inventory records. The position requires a proactive approach to customer service, adherence to standard operating procedures, and a commitment to improving service levels and internal processes. Flexibility in working hours, including potential overtime, is necessary to meet business demands.

Requirements

• High School Diploma or equivalent
• Three (2) years relevant work experience
• One (1)+ year ERP experience
• Ability to work flexible hours and overtime, as business needs

Nice To Haves

• Bachelor's degree
• Experience as account representative
• Order processing experience
• Customer service experience

Responsibilities

• Follow order entry process and provide proactive updates on order status to accelerate billing process.
• Provide phone support for inquiries from sales and healthcare professionals.
• Engage, interact, and respond in a prompt, accurate, courteous and poised manner to encourage positive business relationships.
• Process all work in accordance with relevant working practices and standard operating procedures.
• Provide feedback and suggestions to improve service levels, internal processes and customer support methodology.
• Consistently demonstrate a positive, constructive, and cooperative attitude in the business environment.
• Provide support beyond standard hours as needed if call volume and/or workload require additional time.
• Support Sales Department by providing answers to questions generated by telephone, e-mails and fax.
• Prepare product or service reports by collecting and analyzing customer information.
• Implement and support Quality initiatives throughout branch.
• Implement procedures to maintain accurate inventory records in the Enterprise Resource Planning (ERP) system through proper billing and replenishment processes.

Benefits

• Equal opportunity employer status
• Consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED