Sales Support Representative (Seasonal, 6 months)
About The Position
Brinks Home™ is a leader in the smart security industry, protecting over one million people across the U.S., Canada, and Puerto Rico. The company strives for the highest standards for its customers while fostering a positive work environment for its employees, creating a culture that fosters innovation, celebrates creativity, and encourages authenticity. This position is for a determined Sales Support Representative who embodies the core values of Service, Accountability, Customer Focus, Growth, and Integrity. The role involves working closely with field sales representatives/Partner Support and installation technicians to ensure a smooth onboarding experience, supporting account creation, installation, activation, and survey/resurvey processes, and coordinating back-end operations of the sales cycle.
Requirements
- Strong communication skills and ability to give/receive feedback professionally
- Reliable attendance, punctuality, and flexibility to take on additional duties
- Coachable yet confident, with ambition to improve; able to work in a fast-paced team environment
- Proficient in computer systems, multitasking, and detail-oriented organization
Nice To Haves
- Bilingual Spanish/Security Industry experience preferred
Responsibilities
- Support sales representatives with account creation, contract setup, signing, uploading, and quality assurance surveys.
- Assist with installation and activation processes for new customers.
- Communicate professionally with field agents and internal teams.
- Review and respond to initial installation issues involving field sales.
- Collaborate with internal departments to ensure customer satisfaction and success of the Brinks Home Direct Program.
- Provide support via telephone, QUIQ, and email sales representatives and technicians.
- Verifying new accounts meets company criteria and compliance standards.
- Coordinate with tech support for scheduling installations.
- Conduct verification calls for potential new installations.
- Make outbound survey calls for dealer installations.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
501-1,000 employees
