Sales Support Representative (Inside Sales)
About The Position
Ferguson, a Fortune 500 company, is a source of quality supplies for a variety of industries, aiming to make customers' complex projects simple, successful, and sustainable. The company is hiring Sales Support Representatives who are ready to help customers, solve problems, and learn the business. This role involves working with sales associates to support customer needs by determining the best products and solutions, ensuring personalized customer service through timely quotations and accurate sales orders, coordinating deliveries, and answering sales calls to address customer concerns.
Requirements
- 0-3 years of sales and/or customer service experience is preferred.
- Must have the ability to learn new systems and software.
- Exhibit strong skills for sales, including the ability to upsell.
- Proven track record of responding quickly to customer needs and ability to make decisions in a timely manner.
- Ability to react well in a fast-paced environment & follow through on commitments.
- General digital literacy including Microsoft Office.
- Ability to quickly learn product knowledge and processes.
Nice To Haves
- Experience in plumbing, HVAC, or similar trades is a plus.
- Experience with Salesforce and Genesis phone systems is preferred.
- Highly motivated and customer service oriented mentality with ability to build relationships is a plus.
Responsibilities
- Work together with Sales associates to support customer needs by determining the best products and solutions.
- Ensuring the delivery of personalized customer service through timely quotations and accurate sales orders.
- Coordinate deliveries on behalf of customers.
- Answer sales calls for general information, addressing and resolving customer concerns or questions.
- Ability to effectively use customer relationship management (CRM) system and phone system.
Benefits
- health, dental, vision, paid time off, life insurance and a 401(k) with a company match
- mental health coverage
- gender affirming and family building benefits
- paid parental leave
- associate discounts
- community involvement opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
