Inside Sales & Commercial Support Representative

DRT Holdings, LLC•Dayton, OH

8d•Onsite

About The Position

We're seeking an Inside Sales & Commercial Support Representative to join our growing team in the Dayton area. In this role, you'll serve as a critical link between customers, outside sales representatives, and internal departments, ensuring accurate quotations, efficient order processing, exceptional customer service, and seamless commercial support. This is an excellent opportunity for candidates looking to build a long-term career and grow into roles such as Technical Sales, Outside Sales, Account Management, Sales Operations, Customer Success, or Commercial Leadership.

Requirements

Experience in Inside Sales, Customer Service, Sales Support, Commercial Support, Order Management, Customer Success, or Sales Operations
Strong communication and relationship-building skills
Customer-focused mindset with a consultative approach
Ability to manage multiple priorities while maintaining exceptional follow-through
Strong organizational and problem-solving abilities
Ability to thrive in a fast-paced environment with changing priorities
Proficiency in Microsoft Office Suite, including Excel, Outlook, and Word
Ability to collaborate effectively across departments and teams

Nice To Haves

Bachelor's degree in Engineering, Science, Business, or a related field
Experience with ERP and CRM systems
Background in manufacturing, industrial, engineering, technical, or B2B environments
Experience preparing quotations, processing orders, or supporting sales teams
Ability to interpret technical drawings, prints, or specifications
Previous experience in Technical Sales, Customer Support, or Commercial Operations

Responsibilities

Deliver exceptional customer service through timely and accurate support
Serve as the primary point of contact for customer inquiries related to pricing, quotations, orders, delivery schedules, and commercial terms
Build strong customer relationships that drive satisfaction, loyalty, and repeat business
Provide proactive updates regarding order status, lead times, quotations, and issue resolution
Handle customer requests professionally, accurately, and with urgency
Prepare and issue quotations for parts, tooling, components, equipment, and related products
Validate pricing and ensure alignment with established commercial guidelines
Coordinate with engineering, operations, purchasing, and other departments to obtain technical information, specifications, and lead times
Track outstanding quotations and follow up to support quote conversion and revenue growth
Support outside sales representatives throughout the sales process
Enter and process customer orders accurately within ERP systems
Monitor open orders, backlog reports, and delivery commitments
Communicate proactively regarding delays, lead times, and customer expectations
Support pricing consistency and margin objectives
Identify and escalate pricing discrepancies, commercial concerns, and non-standard requests
Maintain accurate CRM records, customer information, and sales activity documentation
Develop technical product knowledge and commercial expertise
Participate in customer meetings and sales activities when appropriate
Build consultative selling, relationship management, and business development skills
Complete ongoing training designed to prepare high performers for expanded sales responsibilities
Other duties as assigned.