Sales Support Representative

TransUnion • Chicago, PA

15h • Hybrid

About The Position

The team supports Sales by servicing larger customers and works closely with Billing, Credentialing, Compliance, and Legal partners. Our customers are FCRA (Fair Credit Reporting Act) - focused resellers, making accuracy, compliance, and responsiveness critical. The team plays a key role in ensuring high quality, compliant service delivery across all engagements. This role reports directly to the Lead - Sales Support Operations division. This is a hybrid position and involves regular performance of job responsibilities virtually as well as in-person at an assigned TU office location for a minimum of two days a week. Sales Support Representatives are tasked with managing various touch points of the customer experience life cycle, from gathering information on products and pricing to onboarding potential customers and servicing established customers. Most customers are high profile, vary in complexity, and require exceptional service. The position is responsible for performing duties associated with customer service and sales support, including general office and administrative efforts, while acting as a liaison between internal departments and external parties. A mid-level position responsible for higher-touch accounts with greater revenue responsibility and product complexity. The Representative is expected to demonstrate the aptitude to take on critical processes while maintaining high and consistent quality production standards and acting as a mentor to Rep I’s. Expected to quickly demonstrate proficiency in everyday platforms used to service accounts, such as TUBS, Salesforce, OnBase, SCM, and PeopleSoft, and collaborate on annual National Reseller Pricing (NRP) and Special pricing projects throughout the year. Respond promptly to inquiries received by email or within Salesforce from internal and external customers and provide resolution, including basic technical support while acting as a liaison between the customer and internal departments. Verify the accuracy and completeness of information and documentation received from customers. Perform basic accounting tasks related to invoice inquiries and billing adjustments, business name and address changes, enablement code creation/updates, and product activation and deactivation, while providing usage and revenue reports when required. Act as a liaison with departments such as TUCTS and TU Direct, support special projects, and perform additional duties including mentoring and reviewing work for accuracy.

Requirements

• High school diploma required
• 2+ years’ experience in a service and support role with demonstrated competencies.
• Ability to multitask and work independently in a rapidly changing environment.
• Excellent listening and communication skills with the ability to accurately make independent decisions.
• Analytical; can grasp concepts and retain information.
• Understands credit reporting laws and regulations.
• Proficient with Microsoft Office Products such as Microsoft Word and Excel.
• Proficient with Salesforce and Tableau; a quick study of other platforms.
• Applicants must be authorized to work in the United States on a full-time basis without the need for employer support or sponsorship now or in the future.

Nice To Haves

• Associate’s degree preferred.
• Strong attention to detail with the ability to maintain focus.
• Converses effectively (verbal and written) seeks and shares information and opinions, explains context, asks follow-up questions, and solicits advice prior to acting.
• Comfortably building a network of resources within the organization.
• Leverages expertise and network to solve problems, gain knowledge or improve processes and anticipates growing customer needs and expectations to improve service delivery or processes.
• Demonstrates commitment to organizational goals, shares accurate information, drives results, contributes ideas, challenges current thinking, and takes accountability for quality and timeliness of work.

Responsibilities

• Managing various touch points of the customer experience life cycle, from gathering information on products and pricing to onboarding potential customers and servicing established customers.
• Performing duties associated with customer service and sales support, including general office and administrative efforts, while acting as a liaison between internal departments and external parties.
• Demonstrating the aptitude to take on critical processes while maintaining high and consistent quality production standards and acting as a mentor to Rep I’s.
• Quickly demonstrating proficiency in everyday platforms used to service accounts, such as TUBS, Salesforce, OnBase, SCM, and PeopleSoft, and collaborate on annual National Reseller Pricing (NRP) and Special pricing projects throughout the year.
• Responding promptly to inquiries received by email or within Salesforce from internal and external customers and provide resolution, including basic technical support while acting as a liaison between the customer and internal departments.
• Verifying the accuracy and completeness of information and documentation received from customers.
• Performing basic accounting tasks related to invoice inquiries and billing adjustments, business name and address changes, enablement code creation/updates, and product activation and deactivation, while providing usage and revenue reports when required.
• Acting as a liaison with departments such as TUCTS and TU Direct, supporting special projects, and performing additional duties including mentoring and reviewing work for accuracy.

Benefits

• Day-one eligibility for medical, dental, and vision coverage, plus supplemental plan options.
• Spousal, domestic partner, and other eligible dependent coverage is available on select plans.
• Tax‑advantaged HSA and FSA accounts.
• Company‑paid basic life and AD&D.
• Optional voluntary life and AD&D for you and your family.
• Short‑ and long‑term disability.
• Legal plan.
• Pet insurance.
• Travel accident coverage.
• Adoption assistance.
• Fertility planning coverage.
• Caregiver support.
• Dependent Care FSA for possibility of an employer match.
• Complimentary Care@Work membership.
• Up to 12 weeks of paid parental leave with eligibility for a thoughtful, gradual return.
• 401(k) with employer match.
• Employee Stock Purchase Plan (ESPP).
• Financial wellness resources.
• Career coaching.
• Optional long‑term care insurance.
• Tuition reimbursement.
• Flexible time off for exempt employees or paid time off for nonexempt employees.
• Up to 12 paid holidays per year.
• Commuter benefits.
• Employee discounts.
• Charitable gift matching.
• Paid volunteer time off.
• Corporate volunteer events.
• 24/7 support including professional therapy, coaching, and emotional well‑being programs.
• Guided meditation and resources that support physical, mental, social, and financial wellness.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED