Sales Support Representative

CIBC•Toronto, ON

2d•Hybrid

About The Position

We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients. At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute. You’ll join CIBC’s Lending Solutions Contact Centre team. You will provide excellent client experience and sales support to our CIBC internal partners by responding to inquiries about our products, services, programs and technology. As a Sales Support Representative, you’ll be responsible for adhering to compliance by referring to established procedures, standards and policies for guidance to internal partners and/or solicitors. As part of the Sales Support team, you’ll also provide analysis and investigation with reference to existing procedures and policies. At CIBC we enable the work environment most optimal for you to thrive in your role. Details on your work arrangement (proportion of on-site and remote work) will be discussed at the time of your interview.

Requirements

Demonstrate experience in Microsoft Office, CRM, ADOBE ,iPRO, COINS/CLASS Mortgage products and services including related processes and procedures.
You put our clients first.
You engage with purpose to find the right solutions.
You go the extra mile, because it’s the right thing to do.
You act like an owner.
You thrive when you're empowered to take the lead, go above and beyond, and deliver results.
You understand that success is in the details.
You notice things that others don't.
Your critical thinking skills help to inform your decision making.
You’re passionate about people.
You find meaning in relationships, and surround yourself with a diverse network of partners.
You build trust through respect and authenticity.
Values matter to you.
You bring your real self to work, and you live our values – trust, teamwork and accountability.

Nice To Haves

Excellent Team player who is always willing to help others and contribute towards building a culture of simplifying processes and being client focused.
Requires excellent organizational skill to manage day to day activity and prioritize.

Responsibilities

Assist the Mortgage Renewal Office, National Office - Personal Banking and Contact Cents with the administration of RESL products including mortgage related task - allocation and auditing.
Collect information from CIBC colleagues, summarize and verify the facts, and instruct business partners.
Maintain a log of customer service activities and update records accordingly.
Provide detailed, factual, and technical information to business partners including Renewal, National Office - Personal Banking and e-Mortgage Representatives, solicitors, and our contact center agents.
Identify and recommend improvements to the job's operating efficiency and advise management of opportunities to enhance existing processes.
Take ownership of work to ensure that it is completed to enable a successful outcome.
Maintain a log of customer service activities and update records accordingly.
Identify and recommend improvements to the job's operating efficiency and advise management of opportunities to enhance existing processes.
Collect information from CIBC colleagues, summarize and verify the facts, and instruct business partners.
Problem solve and manage escalations.

Benefits

competitive salary
incentive pay
banking benefits
a benefits program
defined benefit pension plan
an employee share purchase plan
a vacation offering
wellbeing support
MomentMakers, our social, points-based recognition program.
Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.