Sales Support Representative - Waterworks

FERGUSON • Humble, TX

2d • $19 - $31 • Onsite

About The Position

Ferguson, a Fortune 500 company, is a source of quality supplies for a variety of industries including Waterworks. They are looking for hands-on, customer-focused Sales Support Representatives who are ready to help customers, solve problems, and learn the business from the ground up. The role involves supporting sales associates to meet customer needs by identifying the best products and solutions, ensuring personalized customer service through timely quotations and accurate sales orders, and coordinating deliveries. The company emphasizes a holistic approach to benefits, supporting the mental, physical, and financial well-being of its associates.

Requirements

• 1-3 years of sales and/or customer service experience is preferred.
• Exhibit strong skills for sales, including the ability to upsell.
• Proficient in Microsoft Office
• Proven track record of responding quickly to customer needs and ability to make decisions in a timely manner.
• Ability to react well in a fast-paced environment & follow through on commitments.
• Ability to quickly learn product knowledge and processes.

Nice To Haves

• Experience in Waterworks or Construction is a plus
• Project management abilities to support sales initiative, coordinate timelines and ensure follow-up with the client preferred
• Highly motivated and customer service oriented mentality with ability to build relationships is a plus.

Responsibilities

• Work together with Sales associates to support customer needs by determining the best products and solutions.
• Ensuring the delivery of personalized customer service through timely quotations and accurate sales orders.
• Coordinate deliveries on behalf of customers.
• Answer sales calls for general information, addressing and resolving customer concerns or questions.
• Ability to effectively use customer relationship management (CRM) system and phone system.

Benefits

• health, dental, vision, paid time off, life insurance and a 401(k) with a company match
• mental health coverage
• gender affirming and family building benefits
• paid parental leave
• associate discounts
• community involvement opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed