Sales Support Representative - Hybrid in Roanoke, VA

UnitedHealth Group•Roanoke, VA

9h•Hybrid

About The Position

At UnitedHealthcare, we’re simplifying the health care experience, creating healthier communities and removing barriers to quality care. The work you do here impacts the lives of millions of people for the better. Come build the health care system of tomorrow, making it more responsive, affordable and equitable. Ready to make a difference? Join us to start Caring. Connecting. Growing together. If you reside near Roanoke, VA, you will enjoy the flexibility of a hybrid-remote role as you take on some tough challenges.

Requirements

High School Diploma/GED
1+ years of customer service/sales support experience
Intermediate level of computer skills including but not limited to knowledge of MS Word, Excel, Outlook, & keyboarding skills
Ability to attend all of training (cannot miss any days during training)
Ability to pass all Producer HelpDesk certifications during training

Nice To Haves

Experience working in a call center
Healthcare and/or insurance industry experience
Medicare knowledge
Experience supporting a sales team or working with sales representatives
Experience navigating a computer while on the phone
Ability to multi-task
Ability to learn new computer applications quickly and toggle between multiple systems
Ability to communicate clearly and concisely (verbally and written)

Responsibilities

Handling in-bound phone calls professionally and provide excellent customer service
Research and Resolve Sales Agent’s questions relating to: How to use self- service tools and to troubleshoot system issues, Member concerns, Medicaid Verification, Application Status and Eligibility, Onboarding & Certification Process, Commission Questions
Document Call resolution of each contact in various systems in a clear and concise manner
Demonstrate the ability to provide quality experience for all our customers
Meet minimal performance goals on a weekly basis