Sales Support Representative - Hybrid - Pay Starting at $21.58/hr

Stryker•Portage, MI

16d•$22 - $29•Hybrid

About The Position

This role involves providing essential support to the sales department and ensuring smooth order processing and customer service. The Sales Support Representative will handle inquiries, manage order entry, and contribute to improving service levels and internal processes. The position requires a proactive approach to customer engagement and a commitment to maintaining accurate records within the ERP system.

Requirements

High School Diploma or equivalent
Three (2) years relevant work experience
One (1)+ year ERP experience
Ability to work flexible hours and overtime, as business needs

Nice To Haves

Bachelor's degree
Experience as account representative
Experience in order processing
Experience in customer service

Responsibilities

Follow order entry process and provide proactive updates on order status to accelerate billing process
Provide phone support for inquiries from sales and healthcare professionals.
Engage, interact, and respond in a prompt, accurate, courteous and poised manner to encourage positive business relationships
Process all work in accordance with relevant working practices and standard operating procedures.
Provide feedback and suggestions to improve service levels, internal processes and customer support methodology
Consistently demonstrate a positive, constructive, and cooperative attitude in the business environment
Provide support beyond standard hours as needed if call volume and/or workload require additional time
Support Sales Department by providing answers to questions generated by telephone, e-mails and fax
Prepare product or service reports by collecting and analyzing customer information
Implement and support Quality initiatives throughout branch
Implement procedures to maintain accurate inventory records in the Enterprise Resource Planning (ERP) system through proper billing and replenishment processes