Sales Support Representative- Nursery
About The Position
The Sales Support Representative plays an important role responsible for providing sales support to the SiteOne sales team and helping to handle complex customer needs. This role involves supporting Key Account Managers and Business Development Managers, handling day-to-day customer needs such as diagnosing problems, providing quotes, taking orders, coordinating logistics, and sourcing products. The representative will also develop customer relationships, potentially manage a small book of business, and leverage sales tools to maximize growth and maintain customer satisfaction. Additionally, the role requires staying updated on industry knowledge, supporting the implementation of new technologies, ensuring customers are aware of SiteOne's capabilities, and utilizing CRM tools for account management and reporting.
Requirements
- 1-3 years of customer service or sales support experience preferred
- Knowledge of trends in the green industry. Familiarity with landscape, nursery, forestry, and/or irrigation products preferred
- Proven knowledge of the sales cycle and solution selling techniques
- Ability to effectively leverage CRM tools to organize accounts, manage opportunities, and drive consistent sales execution
- Ability to communicate value proposition and differentiate SiteOne's products and services using professional presentation skills
- Must possess strong communication, organizational, time management, and negotiation skills
- Ability to think quickly and make decisions
- Must be proficient in computer skills including Microsoft Office (Excel, Word, and PowerPoint)
- Ready and willing to learn and adopt, and encourage others to learn and adopt, new technologies and ways of working
- High school diploma or equivalent required
Nice To Haves
- College degree preferred
Responsibilities
- Provide sales support to Key Account Managers and Business Development Managers.
- Proactively communicate needs and problems to Store Personnel and Line of Business Specialists, as needed.
- Handle day-to-day customer needs including diagnosing customer problems, providing customer quotes, taking customer orders, coordinating order logistics, sourcing and monitoring order fulfillment via phone.
- Develop deep and lasting relationships with customer personnel via phone.
- May manage a small book of business. Responsible for growing gross margin in book of business year-over-year.
- Leverage solution-focused sales tools and processes to maximize growth with assigned accounts.
- Maintain high level of customer satisfaction with assigned accounts.
- Maintain appropriate professional and technical industry knowledge.
- Partner with leadership and Field Support to understand the impact of emerging technologies and ways of working on business performance, and actively support and lead their implementation.
- Ensure that customers are aware of and fully utilizing all of SiteOne’s capabilities including SiteOne University, vendor support, and Partner’s Program.
- Leverage CRM tools to manage account activity, track opportunities, document customer interactions, and report on pipeline and performance.
Benefits
- Competitive Compensation
- Medical, Dental and Vision plans
- Paid Time Off, Paid Holidays
- DailyPay available!
- 401k with company match
- Tuition Reimbursement
- Lucrative Associate Referral Program
- Company Apparel and Work Boot Vouchers
- Opportunity for Advancement
- Paid Training and Business Certifications Available
- Free Counseling Services/Employee Assistance Program
- Life Insurance and Short- and Long-Term Disability Insurance
- Product Discounts
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
