Sales Support Representative

Medisca•, NV

6d•Remote

About The Position

The Sales Support Representative's prime focus is to provide support to the sales team and deliver an exceptional customer experience. Working in a fast paced and unique industry the Sales Support Representative will respond to calls and emails from customers while completing a range of administrative tasks.

Requirements

One plus (1+) year of call center or sales support environment experience or Three (3) to five (5) years customer service experience
Understanding of sales principles and customer service practices
Ability to upsell products and services
Strong listening skills, very customer focused and professional.
Analytical, multitasking and time management skills
Excellent team working, motivational and interpersonal skills
Demonstrates values and has the ability to make connections, build trust and be authentic
Knowledge of the Microsoft Office suite (Word, Outlook, Teams and Excel) required
Excellent communication skills; Fluent French and English (oral & written) required.

Nice To Haves

College/Cegep degree with science background is an asset
Experience working with a CRM (Creatio an asset)

Responsibilities

Provide support to customers regarding products, services and policies
Assist customers utilizing the appropriate resources
Provide troubleshooting assistance for orders, account statuses, and other problems.
Effectively communicate with internal and external customers
Stay up-to-date with new products, features and industry trends
Create and process orders in a timely manner
Process customer complaints and ensure customer satisfaction
Prioritize administrative responsibilities
Suggest sales process enhancements
Record and report adverse reactions received from healthcare professionals and patients as per company Pharmacovigilance procedures (Canadian Clients only).