Représentant, soutien des ventes l Sales Support Representative, Emerging Markets

Medisca • Montreal, QC

15d • Hybrid

About The Position

Medisca is a global company leveraging strong partnerships to serve healthcare professionals across diverse wellness disciplines. Offering extensive and essential solutions - including pharmaceutical ingredients and service, mixing technology manufacturing, analytical testing, and education – Medisca is bridging the gaps in healthcare with an unwavering commitment to precision, innovation, and societal impact.

The main mission of the Sales Support Representative is to provide support to the sales team and provide a customer experience of exceptional quality. Within a unique and dynamic industry, the Sales Support Representative will answer customer calls and emails while performing various administrative tasks.

Requirements

• College/Cegep degree with science background is an asset
• One plus (1+) year of call center or sales support environment experience or
• Three (3) to five (5) years customer service experience
• Understanding of sales principles and customer service practices
• Ability to upsell products and services
• Strong listening skills, very customer focused and professional.
• Analytical, multitasking and time management skills
• Excellent team working, motivational and interpersonal skills
• Demonstrates values and has the ability to make connections, build trust and be authentic
• Knowledge of the Microsoft Office suite (Word, Outlook, Teams and Excel) required
• Experience working with a CRM (Creatio an asset)
• Excellent communication skills; Fluent French and English (oral & written) required. This position requires daily communication to collaborate and exchange with suppliers and customers located outside the province of Québec where English is the primary language of business.

Nice To Haves

• Spanish or Arabic proficiency is an asset, as they will communicate on a regular basis with customers in various countries outside of the province of Québec/Canada.

Responsibilities

• This role has a 50% inbound sales component / 50% admin and data entry component
• Provide support to customers regarding products, services and policies
• Assist customers utilizing the appropriate resources
• Provide troubleshooting assistance for orders, account statuses, and other problems.
• Effectively communicate with internal and external customers
• Stay up-to-date with new products, features and industry trends
• Create and process orders in a timely manner
• Process customer complaints and ensure customer satisfaction
• Prioritize administrative responsibilities
• Suggest sales process enhancements
• Work with the warehouse team to secure freight quotes and communicate shipping guidelines.
• Reach out to the courier for assistance if shipments are delayed in customs and ensure any additional documentation is provided.
• Engage with the regulatory and quality departments to gather the necessary documentation.

Benefits

• Work/Life Balance  - 37.50 hour workweek with early Fridays all year long, PTO and vacation policy
• Invest in your health – Choice of modular plans, health spending account and free Telemedicine
• Flexible work environment – Hybrid work schedule with home office reimbursement  program
• Your Future is Bright – Opportunities to learn and grow within Medisca
• Save for your Future – Medisca contributes to a deferred profit sharing plan (DPSP) when you invest in RRSPs
• Help us grow – Employee Referral Program
• We like to have fun – company events throughout the year

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree
• Number of Employees: 11-50 employees