Sales Support Rep

FABRICUT•Tulsa, OK

5d•Onsite

About The Position

The primary function of the Sales Support representative is to assist and support the Company’s outside sales force by supplying quotes, pricing and stock, entering orders/reserves by working Happy Fox tickets and answering incoming phone calls. Skill sets required for the position: 10 key, AS400, Outlook (emails), phone system Ring Central/Max (answer and use for calls) Keyboarding for Word, basic Excel input into a spreadsheet, familiarity with internet navigation of website and Paylocity.

Requirements

High School education or equivalent
Must work well with others
Must be able to multitask
Must be able to work in a noisy area independently
Process knowledge of Word, Excel, and Microsoft Outlook
Data entry experience is helpful
Must posessess strong typing skills
Good communication skills –oral and written

Nice To Haves

10 key
AS400
Ring Central/Max phone system
Basic Excel input into a spreadsheet
Familiarity with internet navigation of website and Paylocity

Responsibilities

Attend two mandatory, nationally hosted sales meetings per year (typically, in February & August). During these meetings, one Sales Support Representative rotates responsibility for working in the office.
Assist at the national sales meeting line showings (standing and folding), handing out story of the lines, distributing reports and materials needed in the zone meetings during this time.
Answering incoming calls from reps and transferred customers from Customer Service to assist with requests, such as orders, reserves, memos, price, stock, mill inquiries, claims, lookups, quotes, and more.
Work Happy Fox tickets submitted to Sales Support by processing memo orders, maintenance orders, file claims, perform mill checks, process CFA’s, check and approve pricing, image FR certificates, etc.
Assist specialty customers assigned by manager to process orders and respond directly to their emails.
Be familiarized with our selling products and the appropriate teams.
Correspond with customers and OSRs who email directly.
Make sample kits for sales reps as requested by OSR or management
Process outside sales representative's memos in Customer Relationship Management system
Assist other employees with special projects as needed.