Sales Support Manager

FERGUSON•Lenexa, KS

1d•Onsite

About The Position

Since 1953, Ferguson has been a source of quality supplies for a variety of industries. Together We Build Better infrastructure, better homes and better businesses. We exist to make our customers’ complex projects simple, successful, and sustainable. We proactively solve problems, adapt and grow to continuously serve our customers, communities and each other. Ferguson, a Fortune 500 company, is proud to provide best-in-class products, service and capabilities across the following industries: Commercial/Mechanical, Facilities Supply, Fire and Fabrication, HVAC, Industrial, Residential Trade, Residential Building and Remodel, Waterworks and Residential Digital Commerce. Ferguson has approximately 36,000 associates across 1,700 locations. Ferguson is a community of proud associates who operate with the shared purpose of building something meaningful. You will build a career that you are proud of, at a company you can believe in. We are currently seeking the right individual to fill an immediate need for a Showroom Sales Support Manager for the Kansas City Area. This position will need to be based out the Lenexa, KS showroom.

Requirements

2 years of prior management/leadership experience is strongly preferred
Experience using process and metrics/data to lead a team
Must possess a strong service orientation and the desire to serve internal and external customers
Ability to build strong interpersonal relationships and possess outstanding communication skills (oral and written)
Ability to quickly learn company systems and platforms
Must possess solid computer skills, including Microsoft Office; prior Trilogie and Salesforce experience is a plus

Responsibilities

Supervise a team of Showroom Sales Support Representatives to ensure high-quality customer service standards, meet business objectives, and help to resolve customer concerns
Effectively set priorities and expectations based on business needs
Mentor, train, motivate, and develop team members to be successful
Set expectations and goals by driving associate/team performance
Ensure customer happiness and retention, assure sales happiness, and build strong associate relationships
Evaluate associate key performance indicators and identify training needs and development opportunities
Participate in the work of associates to understand and distribute workload, drive efficiency, and ensure effective work/life balance