Sales Support - International

Perennials & Sutherland • Dallas, TX

9h • Hybrid

About The Position

Perennials and Sutherland, LLC is seeking an International Sales Support professional to provide sales operations support for their showroom clientele. This role is critical to maximizing revenue and profitability for to-the-trade accounts, acting as the primary day-to-day internal and external contact, managing projects, and solving problems. The position requires independent work and contributes significantly to the sales team's success.

Requirements

• Understand high-end customer experience and exemplify a professional brand image of the company.
• Solid analytical and proactive problem-solving skills.
• Strong interpersonal skills & understanding of cultural and language differences.
• Outstanding written and verbal communications skills.
• Demonstrates skills integral to high-level service including: strong attention to detail, critical thinking, problem solving and professional etiquette.
• Flexibility to work in a hybrid environment while maintaining professionalism and reliability.
• Forward thinker and self-starter who can follow directions but will also go the extra step.
• Ability to handle multiple responsibilities and changing priorities.
• Ability to effectively interact and collaborate with members of all cross-functional departments with the utmost professionalism.
• Promote respect and trust amongst peers and management.
• Strong PC skills-Microsoft Suite, Salesforce, Outlook, Navison, Google Applications.

Responsibilities

• Serve as the primary contact between the sales team and internal operations teams on all matters (i.e. product information, pricing, marketing requests, quality issues, etc).
• Work with internal team members regarding: customer service, order processing, product transitions, financials, logistics & warehousing, and legal compliance issues.
• Provide superior service in: interaction with showrooms, answering client inquiries, processing orders and effectively resolving concerns in a timely manner.
• Demonstrate and continuously expand a comprehensive knowledge of products and processes.
• Assist in resolving client issues alongside the client assurance team to ensure complete satisfaction and maintain positive relationships.
• Participate in developmental team meetings and activities to contribute to the success of the team.
• Contribute to meeting monthly and yearly goals by generating weekly reports, proactively following up on orders pending shipment and reducing delays caused by errors.
• Understanding conversion of meters to yards, Sterling/Euros to dollars and calculate accurately.
• Understanding of calculating both VAT and Customs charges accurately.
• Build relationships with our third party showrooms via written and verbal communication to assist in establishing a deeper understanding of our brands.
• Demonstrate professionalism when communicating with international showrooms understanding different cultural variations.
• Ability to retain information relevant to both Perennials and Sutherland to assist our showrooms.
• Comprehensive knowledge of Navision customer cards and ledgers to accurately identify fund allocation prior to order posting.
• Manage direct Salesforce leads that are passed down from the lead generation specialist.
• Process INTL Direct client orders for countries that do not have showroom or OSR representation. This includes all product inquiries, quoting, status updates and communication that goes direct to designers. Elevated written communication required.

Benefits

• Paid Time off of 10 days per year, accrued bi-weekly
• Eight Sick Days Per Year
• 11 Paid Holidays
• Paid Parental Leave
• Medical, Dental and Vision Insurance, including HDHP with HSA
• 401k Retirement Plan with Bi-Weekly Company Match
• Company Paid Life Insurance and Long-term Disability Insurance
• Voluntary Benefits of Short-term Disability, Supplemental Life/ADD, Critical Illness, Accident, Norton, Hospital Indemnity
• Employee Assistance Program

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed