Sales Support Intern

Diamond Assets•Milton, WI

About The Position

Diamond Assets LLC is a national asset management organization, specializing in Apple IT buy-back programs for organizations across the country. It is our mission to provide solutions that deliver a combination of aggressive pricing and exceptional service, allowing our clients to achieve their technology sustainability plans. The Sales Support Intern shall work in partnership with the Sales Team to present and sell company products and services via e-commerce channels and direct to consumer channels. This includes supporting order fulfillment of multiple online stores: and digital marketplaces and any consumers using product for personal consumption, and/or businesses and non-profit organizations who seek to purchase our affordable renewed Apple technology.

Requirements

Previous work experience in the consumer electronics field preferred but not required
Demonstrate substantial experience or a willingness to learn how to process orders on e-commerce platform
Ability to work flexible hours as needed to support the 24 x 7 nature of e-commerce retail on an as needed basis
Knowledge and experience using computers, including Microsoft office products and other e-commerce platforms
Experience with e-commerce systems, e-commerce retailers, SEO and social media management
Experience working within a Sales Team and processing orders
Provide assistance to the Product Sales Team in identifying and developing new customer relationships
High enthusiasm towards learning about new wireless products, devices and technology trends
Basic understanding of new and refurbished Apple products and the marketplaces in which they are sold
Energetic and self-motivated with a strong drive for sales and performance management
Excellent written and verbal communication skills
Demonstrate ability to persuade and influence others; strong negotiation and relationship building skills
Ability to meet customer needs and close sales
Strong organization and time-management skills; ability to maintain a fluctuating workload and varied job tasks in a fast-paced environment
Strong analytical and judgment skills
Basic understanding and knowledge of how to process a customer return properly or a willingness to learn how to do so
Ability to successfully prioritize and manage multiple e-commerce platform orders
Willingness to develop a skill set in providing management with sell-through and market research reports regarding the pricing of refurbished Apple products across multiple sales channels.

Responsibilities

Day to day hands-on processing of Diamond Assets’ sales orders and/or products on e-commerce platforms or community sales. Assist with product presentation (listing products and inventory), product marketing strategy, pricing and adjusting all these as often as needed
Work with the Product Sales Manager to Establish necessary direct relationship with e-commerce retailers to feature Diamond Assets products on their platforms (I.E. Weekly daily deal submissions)
Support forecasting needs across all e-commerce channels
Assist in analyzing sell throughput on an individual SKU level
Assist in generating and implement new initiatives to increase B2C sales and profitability
Assist in Establishing and monitoring prices for all products in all e-commerce channels
Monitoring of and reporting to Product Sales manager market changes in pricing and sell through rates of renewed Apple products across multiple e-commerce platforms.
Work in partnership with the Sales Team to process returns of product with our finance and operations team
Maintain a keen awareness of our competition to study what works and what does not
Assist in the preparation of action plans and schedules to identify specific targets, and potential sales volumes
Assist the Product Sales Manager in preparing reports for management to analyze results and make educated decisions
Secondary customer support as need for both technical and transactional via e-commerce platforms or other tools
Consistently demonstrate imitative in finding and machining recommendations to the Product Sales Manager about the viability of new B to C sales channels and/or B to B business opportunities for our company
Assist the Product Sales Team with RMA requests across all e-commerce platforms and wholesale orders as needed.
Monitor and appropriately respond to buyer messages within e-commerce platforms and/or assist 3 rd party consultants who assist Diamond Assets in monitoring consumer messages and RMA requests.
Other duties as assigned