Sales Support Engineer

Redhill Search•Alpharetta, GA

6d•Hybrid

About The Position

The Sales Support Engineer provides day to day sales support activities and technical support to current and potential customers throughout North America. Work closely with the sales team to demonstrate products effectively during the sales process and support trials, installation and post-sales activities (onsite and remotely). Create product presentations and training materials. Conduct webinars to educate resellers and end customers about product offerings. Attend trade shows as an exhibitor and demonstrate products to attendees. Provide technical support for the NA region via email and by phone. Perform product testing and evaluation during the pre-release cycle. Troubleshoot field problems and report findings to management. Collect data of support activities using our database and generate a FAQ database. Escalate and track field problems to the 3rd level and R&D Department as needed. Set up and hold technical training for our reseller network.

Requirements

Bachelor’s degree or equivalent work experience
4-5 years related professional experience
Excellent communication skills with an ability to explain technical solutions to non-technical users
Strong administrative skills demonstrated by an ability to juggle multiple projects
Good IT-knowledge of Windows Client OS (Windows 8 – Windows 10)
Windows Server (2003-2016)
Network technology
MAC OS
Virtualization technology (e.g. WTS/RDS, VMWare, Citrix)
Application knowledge in mobile devices (iPhone, Blackberry, Android)
Structured and independent approach of work
Highly customer oriented
Strong problem-solving skills
Willingness to travel (10-30%)
High energy level, sense of urgency, decisiveness and ability to work well under pressure
Proven record as a team player
Professional of unquestionable integrity, credibility and character

Responsibilities

Provide day to day sales support activities and technical support to current and potential customers throughout North America.
Work closely with the sales team to demonstrate products effectively during the sales process.
Support trials, installation and post-sales activities (onsite and remotely).
Create product presentations and training materials.
Conduct webinars to educate resellers and end customers about product offerings.
Attend trade shows as an exhibitor and demonstrate products to attendees.
Provide technical support for the NA region via email and by phone.
Perform product testing and evaluation during the pre-release cycle.
Troubleshoot field problems and report findings to management.
Collect data of support activities using our database and generate a FAQ database.
Escalate and track field problems to the 3rd level and R&D Department as needed.
Set up and hold technical training for our reseller network.