Sales Support Engineer
Tier 1 Energy Holdings LLC• Midland, TX, US, TX
•Onsite
About The Position
The Operations and Sales Support Engineer role combines aspects of engineering and sales to support and grow our operations. This individual would likely be involved in both pre-sales activities like understanding customer needs and demonstrating product capabilities, as well as post-sales activities like troubleshooting technical issues, providing training, and ensuring customer satisfaction.
Requirements
- Basic knowledge of safety requirements and industry practices
- Strong technical skills
- Strong technical writing ability
- Able to understand and carry out routine oral and written instructions
- Able to lift up to 70 pounds
- Excellent communication and interpersonal skills for interacting with customers and sales teams
- Problem-solving abilities to troubleshoot technical issues
- Understanding customer needs and how to present technical solutions
- Ability to work independently and as part of a team
- 5 years’ drivers abstract, must follow Canatex guidelines
- Ability to travel
- Must have the ability to pass a Federal background check
- Must be authorized to work in the United States with no restrictions
Nice To Haves
- Engineering or related degrees are highly preferred
- Relevant experience in lieu of degree will be considered
- Results from a pre-employment test must be deemed acceptable in accordance with Canatex policies
- Preference will be given to candidates that reside in the immediate area of the position
Responsibilities
- Understand and adhere to all Canatex policies and procedures, furthermore, understand and adhere to any client’s policies and procedures
- Provide technical support to the operations and sales teams
- Understanding customer requirements and translating them into technical solutions
- Preparing and delivering technical presentations and product demonstrations to potential clients
- Collaborating with sales teams to identify customer needs and opportunities
- Providing technical support to customers, troubleshooting issues, and resolving problems
- Offering training and support to customers on using the products
- Collecting feedback on products and features to improve the overall customer experience
- Participating in product improvement initiatives
- Managing and processing customer orders
- Working with other departments to ensure a smooth customer journey
- Plays a key role in bringing new products and services to market
- Other duties as assigned
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
