Sales Support Director

Westgate Resorts•Gatlinburg, TN

2d•Onsite

About The Position

The Sales Support Director plays a critical role in driving operational excellence and supporting the success of the timeshare sales team. This position oversees all sales support functions, ensuring seamless coordination between marketing, sales operations, and customer service to maximize efficiency and revenue. The Director is responsible for managing administrative processes, optimizing tools and resources, and providing strategic guidance to enhance the overall sales experience for both internal teams and clients.

Requirements

Strong leadership skills
Exceptional organizational skills
Minimum of 5 years of experience in sales operations or support within the timeshare industry
Proven track record in leadership roles
10+ years of experience in sales administration, with at least 5 years in a senior leadership role.
Demonstrated success in strategic planning and achieving measurable business outcomes.
Deep understanding of the timeshare industry to deliver outstanding support that empowers sales teams and enhances customer satisfaction.
Strong understanding of timeshare sales process, contract administration and compliance regulations
Leadership and team development
Excellent communication and interpersonal skills for cross functional collaboration
Ability to travel as needed to support regional sales teams
Ability to read and comprehend simple instructions, short correspondence, and memos.
Ability to read and understand job-related materials (e.g. instructions, signs, forms). Ability to complete basic written communication such as forms, emails, or reports
Ability to read, write, and speak clearly in English in a business or customer-facing environment
Comfortable with tailoring communication style to different audiences
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
Ability to work with mathematical concepts such as percentages, ratios, proportions, and basic algebra. Familiarity with statistics, including averages, frequency distributions, and basic probability. Able to apply these concepts to practical work tasks and data analysis.
Ability to apply common sense understanding to carry out written or oral instructions. Ability to define problems, collect data, establish facts, and draw valid conclusions.
Ability to independently analyze complex situations, identify patterns and trends, and evaluate multiple options for solving complex or ambiguous problems. Ability to adapt to changing circumstances.
Conflict resolution to mediate and resolve conflicts within the workplace between departments or Team Members

Nice To Haves

Flexible schedule to accommodate business needs, including weekends or holidays during peak seasons

Responsibilities

Leading and developing a high-performing sales support team.
Streamlining processes to improve efficiency
Collaborating with sales leadership to identify opportunities for growth and operational improvements.
Managing reporting, analytics, and performance metrics to support data-driven decisions.
Ensuring adherence to company policies, regulatory requirements, and brand standards.
Oversee multiple teams or department leaders, focusing on goals and strategic planning.
Directly manage and develop the Sales Support team, including customer service host/hostess, tour desk agents, administrators, and sales support managers.
Provide coaching, mentoring, and performance feedback to ensure Team Members meet or exceed service and compliance standards.
Oversee workload distribution and scheduling to maintain efficiency and timely support for sales operations.
Conduct regular team meetings to communicate goals, updates, and best practices.
Ensure adherence to company policies, regulatory requirements, and ethical standards within the team.
Partner with other departments such as HR, Talent Acquisition, onboarding, and training for new Team Members.
Drive a culture of accountability, collaboration, and continuous improvement.

Benefits

Comprehensive Health Benefits – Medical, Dental, and Vision Coverage
Paid Time Off – Vacation, Sick, and Personal Time to Recharge
Paid Holidays
401(k) with Generous Company Match to Support Your Future
Daily Pay – Access Your Earnings When You Need Them
Family-Focused Benefits – Pregnancy, Parental Leave, and Adoption Assistance
Wellness Programs to Support Your Well-Being
Flexible Spending Accounts (FSA)
Tuition Assistance to Help You Grow Your Career
Military Leave
Employee Assistance Program (EAP) – Support When You Need It Most
Life, Disability, Accident, Critical Illness, and Hospital Insurance
Pet Insurance for Your Furry Family Members
Loyalty Program – Exclusive Discounts on Hotels, Cruises, Resorts, Restaurants, Entertainment, and More
Low-Cost Gym Membership
NEW! David A. Siegel Legacy Scholarship – Up to $40,000 for Team Members’ Dependents
Career Growth and Advancement Opportunities
Community Involvement – Give Back and Make an Impact