Sales Assistant, KSHB

KSHB / KMCI / The EW Scripps Company•Kansas City, MO

22h•Onsite

About The Position

KSHB, the E.W. Scripps NBC affiliate in Kansas City, Missouri, is seeking a Sales Support Coordinator who will be the backbone of our sales team. In this role, you'll ensure seamless operations, exceptional client service, and accurate execution of advertising campaigns that help local businesses succeed.

Requirements

High school diploma or equivalent required
Generally 2+ years of experience in administrative or sales support or a related field preferred
Strong customer service skills
The ability to read, analyze, and interpret sales demographics information and creative layouts
Must have the ability to generate reports, business correspondence, and presentations
Strong communication skills and the capability to effectively respond to questions from managers, colleagues and customers
Must have the ability to calculate figures related to the advertising rate packages
Proficient use of Microsoft Office (Excel, Word, Outlook)
Must have the ability to learn new software programs such as ad order entry and customer relations management software
Must have good organizational skills and the ability to meet deadlines
Communicate and work as a team player both internally and externally

Responsibilities

Contact clients as needed regarding ad materials, pricing, billing, or special upsell opportunities
May input ads into the ad order system
Assist in collecting and composing ad copy, maintaining the account base, and ensuring high customer service
Work closely with order entry, traffic, and layout as needed to ensure client advertising schedules are met
Calculate and have the ability to communicate rate packages to clients and prospects
Assist the Sales manager on all special project details, including but not limited to production schedule, rate authorization, and communication
Facilitate & process sales presentations
Generate sales reports
Identify and correct any billing errors or issues prior to the end of the month
Correctly input client billing adjustments within the same month as the dispute identified
Attend sales training and planning meetings
Research problems that develop with accounts and troubleshoot the issue, developing a satisfactory conclusion for the property and the customer's needs
Handle the daily general clerical functions such as filing, answering phones, creating correspondence, and calculating rates to quote to customers when they call
Arrange and distribute various advertising materials and sales reports to the proper areas in a timely manner
Provide exemplary customer assistance
Adhere to company policy and assigned standards of performance
Other duties as assigned