Sales Support Coordinator

Quest Diagnostics

7d•Onsite

About The Position

Sales Support Coordinator - Marlborough, MA, Monday to Friday, 8:00 AM to 5:00 PM. This role is designed to increase the field representatives’ client interactions by providing support for Commercial Sales Representatives. The coordinator will submit and monitor the progress of incoming requests associated with both existing and new business. This includes obtaining missing information for new account start-ups, quality control of data entry, maintaining client files, monitoring approval turnaround times, and processing adjustments for existing customers. The role also involves assisting the Customer Solutions Specialist with new account setup and onboarding.

Requirements

2-3 years of technical, billing, or customer support experience
Strong PC skills including Excel, Word, PowerPoint, and Access
Strong communication skills
Solid organizational skills
Team Player
Customer Focused
Action Oriented
Attention to Detail
Ethics and Values
Functional Technical Skills
Perseverance
High School Diploma or Equivalent (Required)

Nice To Haves

Bachelor’s Degree (Preferred)

Responsibilities

Facilitate smooth client setup process to ensure accuracy, efficiency, and client satisfaction.
Support field sales; designed to increase the field representatives’ client interactions.
Acts as support for Commercial Sales Representatives; submits and monitors progress of incoming requests associated with both existing and new business.
Obtain any missing information required to complete the entry of data required for the start-up of new accounts including demographic information, pricing, credit history, connectivity requests, supply orders, custom profiles, client defined reflex requests, agreements, custom requisitions, and phlebotomy services.
QC entry into lab and billing system for all new accounts.
Create & maintain client files for audit purposes.
Monitor approval turnaround time for new client start-up process, request any additional data required to obtain approval and communicate status to commercial sales representatives.
Facilitate and process demographic, pricing, connectivity requests and billing adjustments for existing customers submitted by Commercial Sales to increase the productivity of the commercial sales representatives.
Assist Customer Solutions Specialist in the process of new account set up and onboarding.

Benefits

Day 1 Medical, supplemental health, dental & vision for FT employees who work 30+ hours
Best-in-class well-being programs
Annual, no-cost health assessment program
Blueprint for Wellness® healthyMINDS mental health program
Vacation and Health/Flex Time
6 Holidays plus 1 "MyDay" off
FinFit financial coaching and services
401(k) pre-tax and/or Roth IRA with company match up to 5% after 12 months of service
Employee stock purchase plan
Life and disability insurance, plus buy-up option
Flexible Spending Accounts
Annual incentive plans
Matching gifts program
Education assistance through MyQuest for Education
Career advancement opportunities