Sales Support Coordinator

Mettler Toledo•Billerica, MA

23d•Onsite

About The Position

The Sales Support Coordinator processes order flow by examining incoming orders, validating data accuracy, coordinating with key stakeholders, and executing daily operations to support departmental efficiency. This role will collaborate with Regional Sales Managers to support account growth strategies, evaluate user specifications, create quotations, audit technical orders, and maintain the opportunity pipeline. The role also serves as a customer liaison, building and sustaining business relationships through effective communication and support. Approximately 60% of the role is customer-facing/customer handling and 40% involves coordination with Sales Managers and sales support activities.

Requirements

High school diploma or GED required
1–3 years of Customer Service experience in a fast-paced environment
Strong customer service skills
Strong interpersonal skills with experience working with internal and external customers
Strong analytical and reasoning skills
Detail-oriented with the ability to learn quickly and respond accurately
Ability to resolve problems through interaction with other departments
Ability to handle a steady volume of calls with professionalism and a positive attitude
Computer data entry experience
Willingness and ability to comprehend technical training

Responsibilities

Communicate with customers and sales agencies regarding parts availability, list pricing, shipment dates, and tracking numbers
Oversee completion of CRM tasks assigned by internal teams
Assist with billing disputes in collaboration with the CFE (External Collections Company)
Communicate with customers regarding overdue items
Coordinate with team members to ensure consistent phone coverage
Support entry of complex orders
Review outstanding pipeline and support Regional Sales Managers by requesting opportunity follow-up/updates from Channel Partners
Update opportunities based on information received from Regional Sales Managers and Channel Partners
Coordinate with Regional Sales Managers to achieve problem resolution and address customer issues
Support account qualification for Q sites to determine account potential
Complete professional customer quotations and pre-sales activities
Work closely with the Data Steward to maintain CRM database accuracy
Complete data-related projects and other duties as assigned.
Background in Pharma, Semiconductors, Food & Beverage or similar business environments