STAGE - Sales Support Coordinator

CMA CGM•Montreal, QC

5d•Onsite

About The Position

CMA CGM Canada is recruiting for a 6-month intern/stage to join the Montreal Sales Support team, working 40 hours per week. This is a great opportunity for new graduates who are quick learners, interested in logistics, and customer-centric to join a dynamic team. All candidates must be legally authorized to work in Canada (valid work permit, permanent resident, or citizenship). The position involves preparing and providing pricing proposals to customers managed by Outside/Specialized Sales, engaging with customers and pricing teams for clear communication and follow-up, and providing support on commercial matters to the sales department. The role also coordinates sales-related information to facilitate smooth operations and invoicing.

Requirements

All candidates must be legally authorized to work in Canada: valid Work permit, permanent resident or citizenship.
College degree or equivalent (Transportation courses/schooling an asset)
2 years of experience in the shipping industry
Excellent Communication and interpersonal skills
Attention to detail, well versed in ALL Microsoft Windows based programs
Strong team player with ability to work independently
Ability to multi task time and prioritize time sensitive issues
Bilingual, French and English

Nice To Haves

Transportation courses/schooling an asset

Responsibilities

Follow up on quotations sent, expiring, not booked, or lost, and take appropriate action.
Support & guide Customers to effectively use MyPrices, CMA CGM’s digital tool for quotations.
Maintain quotes and business support to the Customer portfolios mapped to the Outside/Specalized Sales and to new customers via the Sales mailbox along with incoming calls.
Make proactive telephone sales calls to follow up with customers on quotations sent to Customers without bookings, including CMA CGM Liner and CMA CGM + services.
Update CRM with all required information and relevant details with follow-up feedback for Customers.
Coordinate closely with Trade / Pricers to ensure consistent business support to Customers as required commercially.
Promote CMA CGM Group Services including Non-Maritime Products (CMA CGM + or VAS, Intermodal, E-commerce, CEVA, etc..).
Contribute to dispute resolution and liaise with Pricers & Customer Care on freight and DDSM claims.
Propose volume potential & new opportunities to the Outside Sales & Specialised Sales team as and when we receive interesting leads or new Customers that need to be prospected.
Collect market information on the competition’s activities regarding rates, new & existing services, and submit to your respective, Pricer / Trade Manager / Reporting Manager on a consistent basis.
Promote improved partnerships and best practices when closing deals with customers: Long term agreements / Mutual commitments / Match back programs / Value added services.
Work closely with customers, internal departments and overseas as partners in resolving issues and creating strong relationships.