Sales Support Coordinator
About The Position
The Sales Support Coordinator plays a central role in driving revenue and delivering a seamless, high-quality client experience at Dawn Ranch. As the first point of contact for inbound inquiries, this position sets the tone for the client journey while supporting the sales team through efficient communication, contract preparation, and system management. This role requires a high level of organization, responsiveness, and attention to detail. The Sales Support Coordinator ensures all inquiries through the events email inbox are handled promptly, accurately, and professionally. This individual is a key contributor to converting interest into booked business while upholding the elevated service standards of the property.
Requirements
- Proficiency in Microsoft Office Suite, with the ability to quickly learn CRM systems; Event Temple experience preferred
- Strong organizational skills with exceptional attention to detail and follow-through
- Excellent written and verbal communication skills, with a professional and polished approach
- Ability to manage multiple priorities and perform effectively in a fast-paced, deadline-driven environment
- Commitment to delivering a high level of service to clients, vendors, and internal teams
Nice To Haves
- Previous experience in sales coordination, hospitality, or a related field preferred
Responsibilities
- Serve as the primary point of contact for all inbound event and group inquiries, ensuring a strong first impression and high-quality client experience
- Deliver timely, polished, and professional responses to all prospect and client communications, maintaining strong response time standards
- Evaluate incoming inquiries and determine next steps, either responding directly or routing to the appropriate Sales Manager to support conversion and efficiency
- Utilize Event Temple CRM to create proposals, estimates, and contracts across weddings, social events, and corporate group business
- Maintain accurate and complete records of all client communications, booking details, and activity within the CRM
- Conduct regular audits to ensure data integrity, reporting accuracy, and consistency across all bookings
- Input and manage group rooming lists within StayNTouch PMS
- Support wedding rooming lists and subsidy tracking
- Update reservations and group details as changes occur
- Support outbound prospecting efforts using tools such as Apollo and Event Temple lost lead tracking
- Assist with client-facing outreach to generate new business opportunities and support pipeline growth
- Conduct property tours for prospective clients, delivering a polished and informative on-site experience
- Coordinate VIP reservations and tour-related logistics
- Track and manage group cutoff dates and key booking milestones
- Assist with reporting, survey tracking, and data collection to support sales performance and decision-making
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
Number of Employees
1-10 employees
