Sales Support Coordinator

Big Bolt • Bloomingdale, IL

4d • $22 - $24 • Onsite

About The Position

Big Bolt LLC is looking for a motivated Sales Support Coordinator to join our Bloomingdale team. This position is ideal for someone who enjoys working with customers, staying organized, coordinating across departments, and keeping orders moving from quote through completion. You’ll work closely with the Sales Manager while supporting quoting, order entry, customer communication, purchasing coordination, and general sales operations. Big Bolt has been manufacturing specialty and custom fasteners since 1977 and serves customers across a wide range of industries. In this role, you’ll help keep the sales process organized, accurate, and responsive.

Requirements

• Strong written and verbal communication skills
• Excellent follow-up habits
• Good organizational and time-management skills
• Strong attention to detail
• A customer-focused approach to problem-solving
• Confidence working with Microsoft Outlook, Excel, and Word
• The ability to work effectively in a fast-paced, team-oriented environment

Nice To Haves

• 2+ years of experience in sales support, customer service, order management, or a related environment
• Previous experience working in an ERP system
• NetSuite experience is a plus
• Manufacturing or fastener-industry experience is helpful

Responsibilities

• Creating and entering customer quotes and sales orders
• Updating and maintaining quote and order information in NetSuite
• Communicating with customers regarding pricing, order status, and follow-up
• Managing customer portals and supporting required documentation
• Working with Purchasing to obtain vendor pricing and purchase order information
• Coordinating with Sales, Quality, Shipping, and other internal departments
• Helping expedite customer orders when timing becomes critical
• Supporting return, rework, and RMA activity
• Investigating order, inventory, or material discrepancies
• Maintaining accurate sales records and documentation
• Identifying ways to improve workflow and sales-support processes

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Health Savings Account
• Life insurance
• Disability coverage
• 401(k) with company match
• Paid time off
• Paid holidays
• Employee referral program

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed