Sales Support Coordinator

Gemaire Distributors • Orlando, FL

5d • Onsite

About The Position

The Sales Administrator is responsible for providing support to the Sales team, Sales Center, and customers. The ultimate goal of this role is to serve as a liaison between the company and its customers regarding product availability, delivery coordination, order entry, order status and problem resolution. This role is looking for a candidate to work in a fast-paced environment with a dynamic team representing the industry leader in HVAC equipment.

Requirements

• High School Diploma or equivalent with 2+ years of Counter Sales, Call Center or Customer Service experience; or Associates Degree with 1+ year of Counter Sales, Call Center or Customer Service experience
• Demonstrated customer service skills
• Proficient in MS Office applications
• Strong organization skills
• Ability to problem solve, be detail oriented, and multi-task

Nice To Haves

• English/Spanish bilingual

Responsibilities

• Act as branch point of contact for key accounts
• Support accurate order completion, processing, and tracking, including e-commerce and direct customer orders
• Ensure timely deliveries and jobsite logistics and proactively communicate any delays when necessary
• Facilitate accurate job quotes, purchase order management, credit rebills and Scope of Work (SOR) documentation
• Provide product information, assist customers with product selection, and with after-sales support
• Provide customer service via phone, email, and text
• Perform other duties as assigned

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree