Sales Support Coordinator

Flex HR • Buford, GA

25d • $60,000 - $65,000 • Onsite

About The Position

TISAS is looking for a Sales Support Coordinator to support sales operations within the firearms and sporting goods industry. This position ensures accurate order processing, compliant documentation, efficient communication with FFL dealers and distributors, and smooth coordination between sales, production, and logistics. The Sales Support Coordinator helps maintain a high level of customer satisfaction while upholding industry regulations and internal quality standards. This role reports to the VP of Sales.

Requirements

• Experience in sales support, coordination, or administrative roles within firearms, outdoor sporting goods, or related industries.
• Strong proficiency with Business Central / Navision / Dynamics 365 is required.
• Understanding of FFL requirements, serialized inventory handling, and industry compliance basics.
• Excellent written and verbal communication skills.
• High attention to detail, especially with serial numbers, SKUs, and documentation.
• Proficiency with Microsoft Office (Excel, Outlook, Word, PowerPoint).

Nice To Haves

• Experience working with firearms manufacturers, distributors, or FFL dealers is a plus.
• Familiarity with ATF compliance processes, shipping regulations, and serialized inventory workflows.
• Knowledge of firearms platforms, components, finishes, and accessory categories.
• Understanding of MAP policies, dealer programs, and industry pricing structures.

Responsibilities

• Prepare quotes, dealer pricing sheets, SMU program documentation, and product spec sheets.
• Maintain accurate SKU, UPC, and variant data for firearms, accessories, and serialized components.
• Manage CRM/ERP entries for customers, orders, serial numbers, and inventory availability.
• Assist sales reps with product information, MAP pricing updates, and promotional materials.
• Serve as a primary contact for FFL dealers, distributors, and buying groups regarding product availability, lead times, and order status.
• Verify FFL documentation for new accounts and ensure compliance before shipment.
• Support dealer onboarding, including account setup, terms, and required compliance documents.
• Respond to inquiries about product specs, finishes, SMU configurations, and accessory compatibility.
• Enter and validate sales orders, ensuring accuracy of pricing, serialized items, and shipping instructions.
• Coordinate with production and warehouse teams to confirm inventory, serial number allocation, and packaging requirements.
• Track shipments, manage delivery timelines, and resolve issues related to carrier delays or order discrepancies.
• Prepare shipping confirmations, invoices, and compliance-related documentation.
• Generate weekly/monthly sales reports, dealer performance summaries, and inventory movement reports.
• Maintain organized digital records for FFLs, quotes, contracts, SMU programs, and serialized shipments.
• Assist in forecasting demand based on sales trends, distributor feedback, and inventory levels.
• Schedule dealer calls, product demos, and internal sales meetings.
• Support trade shows, range events, and product launches with logistics, materials, and follow-up communication (minimal travel required).
• Ensure alignment between sales, marketing, production, and compliance teams.

Benefits

• Health, dental, and vision insurance with employer contribution to premiums.
• 401(k) retirement plan with employer match (per plan eligibility).
• Paid time off including vacation, sick leave, and recognized federal holidays.
• Employee discount on TISAS Arms Corp products (subject to compliance with all federal and state firearms laws).
• Professional development support including creative software subscriptions, industry conferences, and continuing education.
• Access to modern creative equipment (camera, lens, lighting, and edit-suite investment aligned to role priorities).
• Opportunity to help define the TISAS Arms Corp U.S. visual brand from the ground up.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed