Sales Support Coordinator

Ironwood Connection • Round Rock, TX

24d

About The Position

At Ironwood Connection, we are a trusted leader in stair and railing distribution, delivering high-quality products and exceptional service to builders, contractors, and homeowners. We are seeking a detail-oriented and customer-focused Sales Support Coordinator to assist with warranty claims, service requests, and overall sales support. This role will serve as the point of contact for customers and internal teams to ensure timely resolution of issues while maintaining our commitment to quality and reliability.

Requirements

• High school diploma or equivalent; associate’s or bachelor’s degree preferred.
• 2+ years of experience in customer service, sales support, or warranty/service coordination (distribution or building materials industry experience a plus).
• Strong organizational skills and attention to detail.
• Excellent written and verbal communication skills.
• Proficiency in Microsoft Office; experience with ERP/CRM systems preferred.
• Ability to manage multiple priorities in a fast-paced environment.
• Customer-focused mindset with strong problem-solving skills.

Nice To Haves

• distribution or building materials industry experience
• experience with ERP/CRM systems

Responsibilities

• Provide support to the sales team by processing orders, handling customer inquiries, and assisting with product-related requests.
• Receive, log, and manage warranty claims and service requests from customers and sales representatives.
• Coordinate with vendors, manufacturers, and internal departments to evaluate and resolve warranty issues.
• Communicate clearly with customers regarding order status, warranty claims, timelines, and resolutions.
• Maintain accurate records of claims, parts replacements, and service actions.
• Assist in scheduling service visits or coordinating product returns when necessary.
• Monitor warranty and service trends, reporting recurring issues to leadership for quality improvements.
• Support continuous improvement by identifying ways to streamline processes and enhance customer satisfaction.
• Other responsibilities as assigned by management.

Benefits

• Medical, dental, life, and vision insurance.
• 401(k) Retirement Plan with company match.
• Paid Time Off.
• Holiday Pay.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED