Sales Support Coordinator

Royal Cup Coffee • Birmingham, AL

2d

About The Position

The Sales Support Coordinator reports to the Director, Sales Support and serves as the primary administrative partner for their assigned sales team. As a key member of the sales support team, this role plays a critical role in onboarding new customers by coordinating tasks, establishing timelines, and proactively addressing or escalating issues that may hinder progress. The Sales Support Coordinator role also acts as a liaison between the regional sales team and internal departments to research and resolve customer inquiries efficiently.

Requirements

• Minimum of a High School Diploma (or an equivalent such as a GED)
• Prior database and/or data entry experience.
• Must be an organized individual that is thorough, and capable of processing a high volume of data daily.
• Able to work independently as well as be a strong collaborator.
• Professional verbal and written communication skills.
• Must be proficient in Microsoft Outlook, Excel, and Teams
• The ability to successfully complete the pre-employment process.

Nice To Haves

• Bachelor's degree in business administration, sales, or another related field.
• Prior food and beverage experience.

Responsibilities

• Utilize SAP and CRM software (C4C) to collect and review new account documents for accuracy and ensure all account requirements are received before submission to master data.
• Create accounts in SAP for new customers, ownership changes, and program changes.
• Track orders for new and replacement equipment & parts to assist the service team with scheduling installations.
• Prepare various sales reports and other reports as needed.
• Monitors shared inboxes, responding to customer inquiries, and/or escalating them to the proper person for specific information and assistance.
• Ship product samples and other materials to customers
• Support the regional sales team with customer trade shows and events by shipping supplies and occasionally attending.
• All other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 501-1,000 employees