SALES SUPPORT COORDINATOR
About The Position
For over 111 years, Y. Hata has proudly supported Hawaiʻi’s foodservice industry as a trusted, locally owned, family-run business. Our legacy is built not only on excellence, but on lasting relationships, tradition, and a deep commitment to our community. At Y. Hata, we’re dedicated to providing a purpose-driven workplace where every team member is embraced as part of our ʻOhana, and where dedication and heart are met with opportunity, support, and growth. As we continue to grow, our focus remains on cultivating a positive, engaging culture rooted in our Core Values — one where people feel valued, supported, and inspired to thrive. If you’re looking to make a meaningful impact and grow with purpose, we invite you to become part of the next chapter in our legacy of heart and excellence. The Sales Support Coordinator I (SSC I) assists with customer relations, order processing, ordering procedure, new product introductions, providing customer solutions, and resolving discrepancies. The SSC I utilizes all proprietary software of the company. Additionally, fulfills all other customer service responsibilities as directed by the Sales Manager.
Requirements
- High School Diploma or GED equivalent.
Nice To Haves
- One year of previous customer service or telemarketing and/or experience preferred.
Responsibilities
- Performs the full range of customer service duties by receiving and accurately processing orders via electronic transmission, telephone, or fax, and fulfillment of customer needs to ensure Excellent Foodservice Beyond Expectation.
- Knowledge of the guidelines outlined in the ‘Customer Service Procedures’ and tools that are available.
- Assist with customer orders, discrepancies, and concerns and develop customer solutions with new product lines.
- Maintain working knowledge of Customer Accounts and Will Call procedures.
- Collaborates with various departments including Operations, Finance, Buyers, IC/QA, Transportation, and Account Managers.
- Basic proficiency in the use of all company proprietary software (i.e. Dynamics, PowerBi, Salesforce, HataNet, HataSell, etc).
- Performs similar and related duties as assigned by supervisor.
- Uses the Company’s Mission/Vision Statements and Core Values as their guiding principles.
Benefits
- Competitive pay, merit increases, and flexible pay options.
- Robust medical, vision, and life insurance; EAP support.
- PTO, paid holidays, and floating holidays.
- Paid parking, safety gear, uniforms, celebrations, discounts.
- Tuition assistance and development opportunities.
- 401(k), Roth 401(k), and After-Tax 401(k) with company match.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
