Sales Support Coordinator

NCS Credit • Highland Heights, OH

8d

About The Position

NCS Credit is the leader in providing credit professionals, throughout the U.S. and Canada, with proactive solutions to secure receivables, minimize credit risk and improve profitability. NCS provides superior service and customized solutions to meet the needs of our clients.

We strive to provide an engaging and collaborative work environment focused on growth for our employees and our business. We are a NINE year Top Workplace award winner! Watch our "Join the Team" video https://youtu.be/HqKnRsk5mzQ and be part of the #1 Notice/Lien Service in the country!

Job Summary: The Sales Support Coordinator assists Account Representatives with the management of client accounts to ensure the highest level of service is met.

Requirements

• Customer-focused
• Friendly and service-minded
• Self-starter
• Strong verbal and written communication skills
• Ability to multi-task & prioritize in a fast-paced environment
• Supportive team player
• Sense of urgency when responding and resolving client concerns
• Associate’s degree
• Two plus years of experience in a client-facing, support role or any combination of 4 or more years of education and experience.

Nice To Haves

• Sugar CRM experience preferred

Responsibilities

• Support assigned NCS selling team with daily client facing activities
• Perform client training on the use of NCS systems and processes
• Utilize and update the CRM system
• Submit account-related changes for processing using proper channels
• Respond to clients regarding account and service-related inquires
• Provide online live chat support for sales department
• Build relationships with small and medium accounts through outbound calling in support of assigned selling team
• Other duties as assigned

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree
• Number of Employees: 101-250 employees