Sales Support Coordinator

Dev • Cincinnati, OH

1d

About The Position

Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun. About the team: The Sales Support Coordinator 1 is an essential part of the team and is instrumental in the collecting ACH rejects on merchant accounts, updating merchant banking, pull/review daily reporting, preparation of audit documentation, and maintaining spreadsheet data for reject debit rejects on merchant accounts. What you will be doing: Carefully reviews documents submitted for on boarding and enrollment forms per the request of our client. This process included: Completing daily task within Service Level Agreed (SLA) upon. Collect ACH rejects for RMO/ CPN, Fed-wire daily reports, NOC, Do Not, Settle Request, and Settlement Exception What you bring: Candidate will have customer care experience Candidate will have the ability to multitask Must be able to handle a fast-paced work environment Candidate must have good follow through on work and ensure all work is done thoroughly Constant communication and outside of the box are a must What we offer you: A competitive salary and benefits A multifaceted job with a high degree of responsibility and a broad spectrum of opportunities A modern, international work environment and a dedicated and motivated team The chance to work on some of the most challenging, relevant issues in financial services & technology A work environment built on collaboration, flexibility and respect A broad range of professional education and personal development possibilities – FIS is your final career step! Time to support charities and give back in your community

Requirements

• Candidate will have customer care experience
• Candidate will have the ability to multitask
• Must be able to handle a fast-paced work environment
• Candidate must have good follow through on work and ensure all work is done thoroughly
• Constant communication and outside of the box are a must

Responsibilities

• Carefully reviews documents submitted for on boarding and enrollment forms per the request of our client.
• Completing daily task within Service Level Agreed (SLA) upon.
• Collect ACH rejects for RMO/ CPN, Fed-wire daily reports, NOC, Do Not, Settle Request, and Settlement Exception

Benefits

• A competitive salary and benefits
• A multifaceted job with a high degree of responsibility and a broad spectrum of opportunities
• A modern, international work environment and a dedicated and motivated team
• The chance to work on some of the most challenging, relevant issues in financial services & technology
• A work environment built on collaboration, flexibility and respect
• A broad range of professional education and personal development possibilities
• Time to support charities and give back in your community

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 11-50 employees