Sales Support Coordinator

The Olander Company • Sunnyvale, CA

1d • $55,000 - $68,000

About The Position

Support and assist the Inside Sales team by managing routine administrative, documentation, reporting, and order-coordination activities.

Requirements

• High school diploma or equivalent.
• Strong organizational and time-management skills.
• Excellent attention to detail and accuracy.
• Strong written and verbal communication skills.
• Ability to manage multiple priorities and meet deadlines.
• Ability to follow up consistently and take ownership of assigned tasks.
• Proficiency with Microsoft Office, Outlook and Excel.
• Ability to work effectively with Sales, Purchasing, suppliers, and other internal departments.
• Ability to learn company systems, processes, products, and terminology.
• Experience working with ERP or business management software.

Nice To Haves

• Previous experience in sales support, customer service, purchasing, order administration, or a similar role preferred.
• Experience in the distribution, manufacturing, or fastener industry preferred.
• Familiarity with purchase orders, supplier management, certifications, compliance documentation, or VMI programs preferred.

Responsibilities

• Provide day-to-day administrative and operational support to the Inside Sales team.
• Respond to non-sales customer support calls as needed (documentation requests, tracking numbers, certifications).
• Respond to sales requests for packing slips, Certificates of Conformance (CofC), certifications from scanned packing slip file, and other customer documentation.
• Locate and provide existing compliance documentation requested by sales and customers.
• Contact suppliers to obtain missing, expired, or updated compliance documentation and ensure it is available for Sales use.
• Track and update internal RFQs generated by Sales, ensuring information is accurately documented in the company's systems.
• Assist the Purchasing team with the day-to-day management and follow-up of the expediting report, including open POs, supplier commitments, due dates, and late or incomplete orders, while developing familiarity with PO management and Olander’s supplier base.
• Manage and expedite the Unconfirmed Pick Ticket (UPT) live report.
• Handle and resolve sales non-conformance claims and RMAs.
• Review customer open order reports to make sure there are no discrepancies between customers records and our system reflecting changes (cancellations, pull ins, push outs).
• Modify and coordinate usage reports to be pulled and sent to specific VMI representatives for distribution to their customers.
• Communicate with suppliers regarding order status, documentation, discrepancies, and other issues affecting customer orders.
• Identify potential delays or issues and communicate them to the appropriate Sales or Purchasing team members.
• Support and assist with sales programs and initiatives as needed and requested.

Benefits

• health insurance coverage for employees and their eligible dependents
• Disability Coverage
• a Retirement Plan
• Paid Time Off
• ten (10) paid holidays per year
• additional voluntary benefits
• Company/Team bonus plans

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED