Sales Support Coordinator - Syracuse

Murphy & Nolan Inc•City of Syracuse, NY

19h•$65,000•Onsite

About The Position

The Sales coordinator is responsible for supporting the sales team with customer needs, issues, and satisfaction by utilizing internal and external resources to ensure product processes and timing to meet and/or exceed customer experience.

Requirements

Bachelor's degree in Business or relevant field or AAS Business degree with at least 5 years' experience in inventory control and supply chain processes in a manufacturing environment.
Experience with interacting directly with customers is preferred.
Strong written and oral communication skills to interact with customers, vendors, and employees in a professional and courteous manner. Comfortable working with both high-level managers and floor operators.
Ability to work independently in a fast paced, stressful environment
Strong problem solving and analytical skills.
Ability to compose and edit written materials with a great deal of accuracy.
Must be able to multi-task and be highly organized.
Strong computer skills - Demonstrate proficiency with MS Office - Excel, Word, Outlook, and Power Point
Must have valid NYS drivers license.

Nice To Haves

Experience with interacting directly with customers is preferred.

Responsibilities

Assist Inside Customer Account Managers and Regional Sales Managers to ensure customer satisfaction by tracking open orders, source materials, and coordinating deliveries as needed.
Perform scheduling and planning functions for new orders entered into the ERP system.
Decision making regarding product orders, quotes, and shipping to expedite customer requests.
Administration of daily maintenance and prioritization of product worklists within the ERP system to ensure efficient workflow, resources utilization, and customer satisfaction.
Responsible to make and communicate changes to the schedule based on changes in material availability, production capabilities, etc. to ensure accurate fulfilment of customer requirements.
Communicate with suppliers and outside processors to expedite materials and services, minimizing delays and supporting customer delivery expectations.
Answer Outside Processors questions with internal resources
Liaison between sales team and warehouse operations to prioritize critical orders, resolve issues, and facilitate timely order fulfilment.
Coordinate certificates, packing slips, and other customer required compliance and shipment documentation
Support ERP system through the creation, maintenance, and optimization of enterprise parameters and operational settings.
Direct communication with customers, both internal and external, carriers, and suppliers to resolve any grievances or claims
Proactively and reactively solve customer and supplier issues in a manner which satisfies both the customer and the company.
Other duties as assigned by management
Regular and reliable on-site attendance is a condition of employment