Sales Support Coordinator

Education First•Boston, MA

49d•$50,000 - $52,000

About The Position

Interested in learning about sales and account management? Cultural Care is the leading au pair agency and is seeking a motivated and enthusiastic individual to join our dynamic sales team based out of our Boston office. This is an excellent opportunity for someone eager to learn and grow within the sales and customer centric industry. As a Sales Trainee and Sales Support Coordinator, you'll gain hands-on experience working with many of our customer-facing teams that talk with prospective host families, including our Program Education and Placement teams. You will gain a deep understanding of our sales and customer journey, educating customers on this unique cultural exchange and childcare solution.

Requirements

Sales intelligence
Passion for helping families and cultural exchange
Thrive in a deadline-driven environment, embracing competition and the excitement of monthly sales and growth targets
Organization and time management: Demonstrate strong organizational skills, can efficiently manage daily phone, SMS, and email outreach
Innovative and solutions-oriented mindset-ability to use setbacks as fuel to explore new approaches and overcome obstacles

Responsibilities

Responding to customer inquiries and requests
Supporting families before their au pair arrives
Learn to identify and nurture sales opportunities.
Manage pipeline/case load
Develop effective communication and sales skills
Build strong relationships with customers and colleagues
Maintain accurate records of sales activities and customer interactions
Utilize salesforce to track progress and manage day to day
Participate in a comprehensive training on our product, teams, and sales strategy
Develop a deep understanding of our customers and their needs
Actively participate in team meetings, shadow experienced sales representatives, and assist with administrative tasks as needed.
Hands on training including jumping in and supporting the team where it is needed most at the time

Benefits

Commitment to professional growth: robust monthly calendar of trainings and workshops
Four weeks paid vacation your first year, ten paid holidays, and two floating holidays
Exciting business travel opportunities
25% company match on your 401(k) contributions
Market-leading medical, dental and vision coverage, along with options for life and disability insurance, legal and pet insurance
Dependent care, healthcare and commuter Flex Spending Accounts (FSAs)
Access to fertility care and family-building support
Wellness benefits including a yearly fitness reimbursement
Frequent social and learning events, including access to our employee-run resource groups
Robust Employee Assistance Program
Tenure-based sabbatical eligibility
EF Product Discounts (discounts on travel, international language schools, Au Pair program and more)
Discounts at local venues and businesses
Amazing offices designed to match the caliber of the people who work there, plus the flexibility of working from home on Friday