Sales Support Coordinator

Coates Group•Chicago, IL

16h•$51,000 - $65,000

About The Position

Be Part of Our Next Chapter For over almost 60 years, our solutions have enabled impactful connections between some of the world’s leading brands and their customers. And while we’ve already done a lot of work we’re proud of, we’re just getting started! Coates Group has the values of a family-owned business and the innovative spirit of a start-up, both which fuel our purpose – Creating Connections. Empowering Partnerships. Always Evolving . Through hard work, dedication and creativity, we’ve become industry leaders who have won awards and set records while remaining focused on continual growth and evolution. We are a 2x Australia Good Design Award winner and successfully completed the largest hardware deployment in Quick Service Restaurant history. We are curious, charismatic, authentic and we value and leverage the diversity of our crew. We are imaginers, kindness enthusiasts, experts, creators, thinkers, challengers, collaborators and over-achievers. And together, as a Crew, we are revolutionizing the way the world’s leading brands leverage technology to drive the best customer experiences. This role provides escalation and specialized support to our internal and external stakeholders throughout an order/project's lifecycle. Through critical thinking with a solution-based mindset, this individual can help identify trends, solve for systemic changes while executing task with a customer first mindset. The Sales Support Specialist contributes to the success of project initiatives, the customer journey and over all health of the quoting to invoice process.

Requirements

High school diploma or equivalent; Bachelor's degree is a plus.
2 years of Customer service background
Experience in SalesForce (i.e. Able to build reports, cases and flows)
Proficient in Microsoft Office, particularly Excel.
Strong written and verbal communications skills
Understanding situational impact
Ability to deescalate customers
High level critical thinking abilities
Effective collaboration with internal and external stakeholders
Ability to build and maintain positive customer relationships
Solution based mindset

Responsibilities

High valued projects to drive revenue and growth
Cross collaborative communications (Internal/external Stakeholders)
Executes high risk items
Tracks, communicates and solutions for process gaps
Deescalates customers and situations to maintain a positive customer experience
Deliver outstanding customer service by promptly responding to customer inquiries via various channels, such as phone or email.
Resolve customer complaints and concerns with professionalism and empathy.
Cross collaborative communications/partnership (Internal/external Stakeholders)
Project/Order documentation management
Ensuring proper order maintenance to create seamless invoicing flow

Benefits

annual market competitive bonus program
“Thrive Program” which includes a suite of flexible work options
dedicated time to prioritize our health and wellbeing (think virtual Yoga or meditation sessions)
Global Wellness paid day off to recharge
“Give Back Day” to allow our Crew an opportunity to make an impact in the community

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