Sales Support Coordinator

Labcorp • Overland Park, KS

2d

About The Position

Labcorp is seeking a Sales Support Coordinator to join our team in Overland Park, KS! Job Responsibilities: Serves as the primary contact for divisional sales representatives by preparing and delivering utilization, turnaround time (TAT), and account PROC reports, including standard monthly reports and special client‑specific requests. Investigate and resolve client specimen issues and communicate updates to sales representatives. Act as the primary contact for sales representatives by quickly responding to pricing and test-related questions. Research and resolve unbillable requests based on specific client or sales needs. Investigate client and patient billing or specimen issues and communicate outcomes to sales representatives. Act as the main contact for sales representatives by submitting and following up on billing credits, adjustments, and corrections to ensure timely resolution. Track and coordinate interface requests through SBM for divisional sales representatives Monitor, Research and Respond to all incoming email inquiries received in the Client Request Mailboxes that are set-up large client groups Act as the primary contact for low‑volume and unassigned accounts, managing communication, account upkeep, client issues, and follow‑up. Support new business by managing all new account leads and setup requests tied to specialty codes. Research returned mail/bad addresses for correct client address information that has been returned from the postal service. Submit necessary updates through Salesforce Order and receive office supplies, toner, business cards, and stationery through PeopleSoft; maintain required documentation. Support special projects and other assigned tasks for Divisional Sales Management. At Labcorp we have a passion for helping people live happy and healthy lives. Every day we provide vital information that helps our clients and patients understand their health. If you are passionate about helping people and have a drive for service, then Labcorp could be a great next career step! Join us and discover a path filled with opportunities for growth, continuous learning, professional challenges, and the chance to truly make a difference. Apply today!

Requirements

• Associates degree
• 1 year of experience in customer solutions - helping customers solve real problems efficiently, accurately, and proactively—often by coordinating people, data, and processes.
• Strong attention to detail and ability to analyze data and prepare reports
• Excellent organizational and time‑management skills
• Strong written and verbal communication skills
• Proven ability to manage multiple projects and tasks simultaneously
• Creative and efficient problem‑solving abilities
• Proficiency in Microsoft Excel and general computer applications
• Ability to work independently while demonstrating leadership and accountability
• Strong customer service mindset with professional phone and email communication skills
• Ability to perform effectively in a fast‑paced, deadline‑driven environment
• Delivers responsive service and thoughtful solutions

Nice To Haves

• Bachelor’s degree
• 2 years or more experience in healthcare customer solutions – helping healthcare clients (providers, clinics, hospitals or sales team) resolve operational, billing test, or data-related issues accurately and efficiently while following healthcare regulations and working across multiple systems.

Responsibilities

• Serves as the primary contact for divisional sales representatives by preparing and delivering utilization, turnaround time (TAT), and account PROC reports, including standard monthly reports and special client‑specific requests.
• Investigate and resolve client specimen issues and communicate updates to sales representatives.
• Act as the primary contact for sales representatives by quickly responding to pricing and test-related questions.
• Research and resolve unbillable requests based on specific client or sales needs.
• Investigate client and patient billing or specimen issues and communicate outcomes to sales representatives.
• Act as the main contact for sales representatives by submitting and following up on billing credits, adjustments, and corrections to ensure timely resolution.
• Track and coordinate interface requests through SBM for divisional sales representatives
• Monitor, Research and Respond to all incoming email inquiries received in the Client Request Mailboxes that are set-up large client groups
• Act as the primary contact for low‑volume and unassigned accounts, managing communication, account upkeep, client issues, and follow‑up.
• Support new business by managing all new account leads and setup requests tied to specialty codes.
• Research returned mail/bad addresses for correct client address information that has been returned from the postal service.
• Submit necessary updates through Salesforce Order and receive office supplies, toner, business cards, and stationery through PeopleSoft; maintain required documentation.
• Support special projects and other assigned tasks for Divisional Sales Management.

Benefits

• Employees regularly scheduled to work 20 or more hours per week are eligible for comprehensive benefits including: Medical, Dental, Vision, Life, STD/LTD, 401(k), Paid Time Off (PTO) or Flexible Time Off (FTO), Tuition Reimbursement and Employee Stock Purchase Plan.
• Employees regularly scheduled to work less than 20 hours, Casual, Intern, and Temporary employees are only eligible to participate in the 401(k) Plan.
• Employees who are regularly scheduled to work a 7 on/7 off schedule are eligible to receive all the foregoing benefits except PTO or FTO.
• For more detailed information, please click here.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree
• Number of Employees: 1-10 employees