Sales Support Coordinator I

Aramark•Groveport, OH

1d•$18 - $23

About The Position

The Sales Support Coordinator plays a critical role in ensuring the seamless flow of operations across purchasing, inventory management, and product procurement. This individual is responsible for tracking purchase orders, maintaining accurate inventory balances across multiple warehouses, and supporting procurement activities to meet business demands. In this highly collaborative role, the Sales Support Coordinator partners closely with replenishment buyers, category managers, distribution center teams, and sales stakeholders to drive alignment and operational efficiency. Success in this position requires exceptional attention to detail, a commitment to accuracy, and a proactive approach to maintaining high service levels. Additionally, this role is responsible for managing new item setups, ensuring data integrity across systems, and supporting cross-functional initiatives that enhance processes and support business growth. The ideal candidate thrives in a fast-paced environment and takes pride in delivering precise, high-quality work that directly impacts overall performance.

Requirements

High school diploma or equivalent required
Strong communication skills
Problem-solving abilities
Ability to multitask and prioritize effectively
Familiarity with CRM systems
Familiarity with ERP software
Familiarity with basic office applications (MS Office Suite)

Nice To Haves

Bachelor's degree preferred
Previous experience in customer service, sales support, or logistics coordination is advantageous
Experience with order management or warehouse systems is a plus

Responsibilities

Work closely with inventory teams to communicate on stock levels, backorders, and product availability.
Handle and submit customer purchase orders to ensure timely preparation for shipment and delivery.
Monitor and address customer issues and discrepancies, submit form to accounting for processing to address said issues and discrepancies.
Improve customer service experience by gathering feedback and implementing established processes.
Handle incoming customer calls promptly and professionally, assisting with inquiries, order placement, and troubleshooting issues.
Initiate outbound calls for follow-up, order confirmation, and issue resolution, ensuring a proactive approach to customer service.
Prepare and send customer quotes in a timely and accurate manner, ensuring all necessary information is provided for decision making.
Collaborate with buyers and inventory teams to research and manage purchase orders, ensuring alignment with customer needs and stock availability.
Research and submit product usage reports as required by customers, maintaining accuracy and timeliness.
Serve as a liaison between customer and the warehouse, addressing operational issues, order discrepancies, and logistical concerns.
Track shipments, update customers on order status, and work with trucking partners to ensure timely deliveries.