Sales Support Associate

Quirch Foods • Vernon, AL

6d • $23 - $25 • Onsite

About The Position

The role will be exposed and impact the complete supply chain process with our customers. This position is responsible for improving the customer service experience, engaging customers, and facilitating organic growth. The associate will maintain accurate records of customer service actions and discussions, coordinate travel arrangements, meetings, conferences, and events, and assist the Account Executive with account management. Additional duties include performing data entry for orders, resolving issues related to promotional allowances, rebates, and pricing discrepancies, and contacting customers directly when necessary. The role also involves assisting customers with orders, account statuses, and related problems, collaborating with internal departments for order coordination and delivery, and providing necessary data or reports to the sales team. Other duties may be assigned.

Requirements

• Proficient in the use of Microsoft Office including Word, Excel, PowerPoint, and Outlook
• Basic understanding of sales principles and customer service practices
• Solid communication and interpersonal skills
• Ability to travel: 10–30%

Nice To Haves

• High School Degree or GED preferred; Bachelor’s degree in Marketing or related field a plus
• Bilingual: English and Spanish preferred

Responsibilities

• Improves customer service experience, engages customers and facilitates organic growth
• Keeps accurate records and documents customer service actions and discussions
• Coordinates travel arrangements, meetings, conferences, and events
• Assist Account Executive with account management
• Perform data entry when orders are completed or changed
• Resolves promotional allowances, rebates, and pricing discrepancies
• Contacts customers directly when necessary
• Assists customers with existing and new orders, account statuses and relevant problems
• Collaborates with internal departments for order coordination and delivery
• Provides any necessary data or reports to the sales team
• Other duties as assigned

Benefits

• Comprehensive benefits package that includes: Medical, Dental, Prescription Drug Plan, Disability Plan, Life insurance Plan.
• 401K savings Plan
• Paid Holidays
• Personal Time off
• Employee Discounts

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED