Retail Contingent

Tapestry•Howell, MI

About The Position

The Sales Support Associate is an integral part of store success and efficiency, supporting the brand’s commitment to customer service. The role creates positive customer impressions through friendly, efficient interactions at the cash wrap and by maintaining a well-kept sales floor. It supports the flow of products from receipt through point of sale, including shipment processing, inventory replenishment, and accurate POS transactions. The associate welcomes and assists customers, represents the brand, supports sales-floor activities, and helps maintain store standards. The position requires attention to detail, organization, customer-service skills, and the ability to work a flexible retail schedule that includes nights, weekends, busy seasons, and public holidays. The role also involves regular lifting of at least 25 pounds, occasional lifting up to 50 pounds, and physical activity such as climbing, bending, kneeling, and moving around the sales floor and stockroom.

Requirements

At least 1 year of previous retail experience, such as cashier, stock, or sales experience; luxury retail service experience is preferred.
A combination of education and experience will be considered.
Current knowledge of fashion trends and marketplace competition.
Knowledge of cash register systems and basic computer skills, including use of an iPad or laptop, Mobile POS, and the Internet.
Ability to use a walkie-talkie and understand and read price and product release sheets.
Strong attention to detail and organizational skills.
Ability to multitask and work in a fast-paced environment.
Excellent communication and customer-service skills.
Strong English-language proficiency (for EU).
Ability to work a flexible schedule to meet business needs, including nights, weekends, peak busy season, high-traffic retail days, and public holidays.
Ability to lift at least 25 pounds regularly and up to 50 pounds occasionally, and to climb, bend, kneel, and maneuver around the sales floor and stockroom.

Nice To Haves

Previous experience in a luxury retail service environment.

Responsibilities

Welcome clients warmly and professionally, anticipate their needs, and provide personalized assistance.
Serve as a brand ambassador internally and in the local market, and support social media engagement.
Operate the POS accurately, maintain cash-wrap organization, and handle cash and media according to policy.
Suggest add-on products, promote gift cards, and capture customer information where permitted.
Receive, process, and organize shipments and transfers; report discrepancies and maintain stockroom cleanliness.
Manage stock levels, replenish the sales floor, and execute visual merchandising updates.
Support sales-floor activities, respond confidently to customer requests, and partner with the team or management as needed.
Maintain housekeeping standards and follow Loss Prevention guidelines.