Temporary Sales Support Associate

Tapestry•San Marcos, CA

About The Position

The Sales Support Associate is an integral part of the store’s overall success and efficiency, with a direct role in delivering on Coach’s brand commitment to customers. The position creates positive customer impressions through friendly, efficient cash-wrap interactions and a well-maintained sales floor. Accurate work supporting product flow—from receipt through point of sale—is essential. The associate welcomes and assists customers, supports sales-floor activities, operates point-of-sale systems, and helps maintain cash-wrap and stockroom organization. The role also involves receiving and processing shipments, replenishing merchandise, supporting visual merchandising, and following housekeeping and Loss Prevention standards. A flexible schedule is required to meet business needs, including nights, weekends, peak season, high-traffic retail days, and public holidays.

Requirements

At least 1 year of previous retail experience, such as cashier, stock, or sales experience; luxury retail service experience is preferred.
A combination of education and experience will be considered.
Current knowledge of fashion trends and marketplace competition.
Knowledge of cash register systems and basic computer skills, including use of an iPad or laptop, Mobile POS, and the Internet; ability to use a walkie-talkie and understand and read price and product release sheets.
Strong attention to detail and organizational skills.
Ability to multitask in a fast-paced environment.
Excellent communication and customer service skills.
Strong English language proficiency (for EU).
Ability to work a flexible schedule to meet business needs, including nights, weekends, peak busy season, high-traffic retail days, and public holidays.
Ability to lift at least 25 lbs. regularly and up to 50 lbs. occasionally, and to climb, bend, kneel, and maneuver around the sales floor and stockroom.

Nice To Haves

Previous luxury retail service experience.

Responsibilities

Welcome clients warmly and professionally, anticipate their needs, and provide personalized assistance.
Represent the brand internally and in the local market, and support social media engagement.
Operate point-of-sale systems accurately, maintain cash-wrap organization, and handle cash and media according to policy.
Suggest add-on products, promote gift cards, and capture customer information where permitted.
Receive, process, and organize shipments and transfers; report discrepancies and maintain stockroom cleanliness.
Manage stock levels, replenish the sales floor, and execute visual merchandising updates.
Support sales-floor activities, respond confidently to customer requests, and partner with team members or management as needed.
Maintain housekeeping standards and adhere to Loss Prevention guidelines.